Automation Product Support Specialist

Job not on LinkedIn

🔥 14 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 33 days.
• No salary listed.

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Genuine Parts Company

WebsiteLinkedInAll Job Openings

10,000+ employees

🚘 Automotive

🤝 B2B

🛒 Retail

💰 IPO on 1978-01

Automotive • B2B • Retail

Genuine Parts Company is a leading global service provider of automotive and industrial replacement parts and value-added solutions. Established in 1928, GPC operates two main segments: an Automotive Parts Group (brands and operations including NAPA, UAP, Alliance Automotive Group, and GPC Asia Pacific) across North America, Europe and Australasia, and an Industrial Parts Group (including Motion and Motion Asia Pacific) across North America and Australasia. The company supports a vast network of over 10,800 locations in 17 countries and more than 65,000 employees, focusing on distribution of replacement parts, accessories and value-added services for repair shops, businesses and retail customers.

📋 Description

• Respond to customer inquiries, provide quotes, and take customer orders via telephone, fax, email, electronic methods, or walk-in counter sales • Handle complex and non-routine customer inquiries requiring research and deviation from standardized procedures • Provide technical customer support across business, call center, field, and business processing activities • Identify, enhance, and follow processes and procedures to maximize business efficiency • Serve as a subject matter expert on one or more technical products • Proactively generate sales by promoting Motion’s products to existing customers • Sell Motion’s products and services by understanding and meeting customer requirements • Negotiate sale and purchase prices within defined parameters to influence gross profit • Maintain effective relationships with current and potential customers and resolve queries • Facilitate billing, collection, and customer requests efficiently and timely • Order items to maintain appropriate customer inventory levels • Expedite backorders and potentially pull inventory and prepare customer shipments • Source products from branch inventory, distribution center inventory, or suppliers • Determine the most cost-effective method to fulfill customer orders • Handle customer returns • Partner with Account Representatives to ensure customer satisfaction • Coach and guide less experienced Customer Service Representatives • Perform other duties as assigned

🎯 Requirements

• Typically requires a bachelor’s degree and three (3) years of related experience or an equivalent combination • Reliability, organization, and attention to detail required • Excellent written, verbal, and listening communication skills • Ability to multitask and time management skills required • Excellent computer skills • Strong negotiation skills • Specialty product knowledge from previous warehouse and inside sales experience required • Excellent driving record preferred

🏖️ Benefits

• Healthcare coverage options • 401(k) • Tuition reimbursement • Vacation pay • Sick pay • Holiday pay

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