Customer Service Representative, Bilingual

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🔥 6 minutes ago

🐊 Florida, Illinois, +7 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote 🍑 Georgia – Remote

💵 $17 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Time Investment

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 1991

💸 Finance

👥 B2C

Finance • B2C

Time Investment is a Mumbai-based broking and investment advisory firm founded in 1991 by Mr. Samir S. Shah. The firm provides personalized financial and stock-broking services to individual investors, emphasizing promptness, transparency, and in-depth, founder-led stock research. With over three decades of experience and a reported community of 1,400+ investors, Time Investment positions itself as a client-focused, retail investment advisory/broking business that offers customized solutions and support.

📋 Description

• Welcome new customers and review loan information • Verify account information to ensure customer needs are met • Respond to customer inquiries about products and services • Help resolve customer issues • Support customers making monthly payments or updating information • Create clear and concise account notes • Make outbound calls to customers up to 29 days delinquent • Handle large volumes of inbound calls • Communicate with customers via email and text message • Work with title companies and banks regarding refinance requirements • Perform other duties as assigned • Support and live out the company's Core Principles: Service, Excellence, Integrity, Generosity, and Fun

🎯 Requirements

• Ability to read, write, and speak fluently in both English and Spanish • Ability to communicate effectively and professionally with customers both written and verbally • 2-3 years of customer service experience, including assisting customers by phone • Proficient in Microsoft Outlook • Experience with a CRM program is desired • Some college or college degree preferred • Previous call center and/or finance experience is a plus • Available between 8am and 8pm • Able to work late 1-2 nights a week • Able to work a rotating Saturday schedule (9am-noon) • Currently residing in one of: Wisconsin, Florida, Georgia, Illinois, North Carolina, Ohio, South Carolina, Texas, or Virginia • Ability to read and interpret customer correspondence, account logs, and procedure manuals • Ability to prepare reports and correspondence • Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals • Ability to compute rate, ratio, and percent • Ability to apply common-sense understanding to written, oral, or diagrammed instructions • Ability to deal with problems involving several concrete variables in standardized situations • Ability to occasionally lift and/or move up to 50 pounds

🏖️ Benefits

• $1000 sign on bonus after 90 days • 10% extra night and weekend shift differentials • Work-From-Home, including training period • Flexible work schedule • Computer equipment and headset provided • Tuition Reimbursement • Monthly bonus potential • Medical, Dental, Vision Insurance • Life Insurance, Short and Long-Term Disability • Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months • Paid Time Off, up to 80 hours the first year • Additional 8 hours Birthday Month PTO • Potential for an additional 8 hours Volunteer PTO • Paid holidays

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