Temp-to-Hire Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

⚜️ Louisiana, New Mexico, +2 more states – Remote

⚜️ Louisiana – Remote 🌶️ New Mexico – Remote 🌪️ Oklahoma – Remote 🤠 Texas – Remote

💵 $13 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 47 days.

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UnityBPO

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

☁️ SaaS

Healthcare • Healthcare Insurance • SaaS

UnityBPO is a healthcare technology company dedicated to enhancing the clinical and patient experience through robust technological solutions. They provide multi-tier 24/7 technical support, electronic health record (EHR) and clinical services, telehealth support, and IT services to healthcare institutions, including hospitals, physician practices, and home health providers. UnityBPO focuses on optimizing healthcare operations with their UnityWithin™ platform, offering enterprise automation, performance analytics, and collaboration tools. The company also emphasizes patient and family engagement through remote monitoring, education, and telehealth services, aiming to reduce provider burnout and improve clinician retention.

📋 Description

• Provide first-level customer service support for healthcare portals, account access, and other non-clinical needs • Answer incoming customer calls professionally • Follow provided scripts to gather basic caller information • Clear cache and cookies in web browsers and phone apps • Create and document simple support tickets • Accurately record customer details and service requests • Identify and document customer issues clearly and accurately • Escalate unresolved tickets and calls to appropriate internal teams • Accurately document every call • Deliver clear, compassionate, and professional customer service • Maintain confidentiality and professionalism

🎯 Requirements

• Must reside in New Mexico, Texas, Oklahoma, or Louisiana • High school diploma or GED (or equivalent experience) • Must have a hard-wired connection to the router • Familiarity with Microsoft Authenticator and ability to explain setup and use to end users • Previous customer service or technical support experience • Previous call center experience • Basic PC operations and desktop application knowledge • Basic computer and data entry skills • Excellent verbal and written communication skills • Ability to multitask and problem-solve in a fast-paced environment • Ability to maintain a calm, professional demeanor in challenging situations • Adaptability and self-motivation in a remote work setting • Strong customer empathy and patience • Must complete a Speedtest by Ookla and submit upload/download speed screenshot • PC must be connected to router via Ethernet for speed test • Satellite internet is not supported • Experience with My Pres and My Chart preferred but not required • Familiarity with medical terminology preferred but not required • Experience with Electronic Health Record (EHR) systems preferred but not required

🏖️ Benefits

• Equipment provided • Ongoing training • Support for pursuit of certifications • Career development opportunities • Technical certifications paid for • Remote work from home • Inclusive culture • Leadership access, including the CEO • Supportive environment • Equal opportunity employment

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