Customer Experience Learning Enablement Specialist I

Job not on LinkedIn

🔥 3 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $66.7k - $81.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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CareOregon

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1994

🏥 Healthcare

📦 Logistics

🛡️ Insurance

Healthcare • Logistics • Insurance

CareOregon is a community-focused health plan that provides coordinated physical, behavioral, dental and social-support services to Oregon Health Plan members, serving more than 500,000 people. The organization operates provider and member portals, offers care coordination, telehealth, language and tribal services, community grants and outreach, and programs addressing social determinants of health such as housing, nutrition and transportation.

📋 Description

• Identify learning and training gaps using performance insights, operational feedback, and frontline observations • Partner with Performance Insight teammates to understand performance patterns and determine when learning interventions are required • Develop and deploy stop-gap learning solutions for immediate performance or knowledge needs • Design and deliver foundational learning solutions aligned with frontline workflows, responsibilities, and expectations • Support onboarding and refresher learning experiences • Translate complex processes, systems, tools, platforms, and policies into clear learner-focused materials • Partner with Operations to ensure content reflects real-world workflows, tools, and expectations • Collaborate with Performance Insight and Process Enablement teammates to align solutions with performance gaps and priorities • Maintain accuracy and escalate discrepancies • Maintain and update learning materials for operational changes, tool updates, and evolving performance expectations • Gather learner and stakeholder feedback and identify patterns for continuous improvement • Apply learning standards and PE competencies across content and delivery • Partner with the People & Culture Learning Team to align role-specific solutions with enterprise learning strategies and design standards

🎯 Requirements

• Minimum 2 years of experience in training, onboarding, or learning support in an operational or customer-facing environment • Experience developing, updating, and delivering learning materials or training programs • Experience following established processes and explaining them clearly to employees • Foundational knowledge of learning principles, including adult workplace learning • Understanding of structured processes, workflows, and policies in an operational or customer-facing environment • Familiarity with training or onboarding practices and common learning formats, including instructor-led, virtual, and written materials • Ability to communicate learning content, expectations, and updates clearly and professionally • Ability to collaborate with Operations and enablement partners • Ability to manage responsibilities effectively in a remote or hybrid work environment • Ability to support training programs, onboarding, and learning sessions using established materials and frameworks • Ability to facilitate and co-facilitate structured, learner-focused activities • Ability to gather and document learner feedback, observations, and outcomes accurately • Ability to work effectively with diverse individuals and groups • Ability to see, read, and perform repetitive finger and wrist movement for at least 6 hours/day • Ability to hear and speak clearly for at least 3-6 hours/day • Preferred: Experience in healthcare, insurance, or a similarly regulated environment • Preferred: Experience in a contact center or customer experience setting

🏖️ Benefits

• Bonus opportunity; 5% annual SIP target • Medical, dental, vision, life, AD&D, and disability insurance • Health savings account • Flexible spending account(s) • Lifestyle spending account • Employee assistance program • Wellness program • Discounts and multiple supplemental benefits, including voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, and 529 College Savings • Retirement plan with employer contributions • PTO • Paid State Sick Time • Paid holidays • Volunteer time • Jury duty leave • Bereavement leave • 401(k) contributions for non-benefits-eligible employees • Remote work from home

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