Customer Service – Temporary Engagement

🔥 27 minutes ago

🇺🇸 United States – Remote

💵 $16 - $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Savista

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Savista is a full-service revenue cycle management provider with over 30 years of experience in the healthcare industry. They support healthcare organizations in improving financial outcomes by offering services such as AR management, denial management, clinical documentation integrity, eligibility & enrollment, and HIM outsourcing. Savista works as an extension of healthcare teams to optimize processes and increase efficiency to ensure compliance and drive patient-centered service quality. The company has garnered recognition and industry accolades for its effective and quality solutions.

📋 Description

• Provide support through inbound call handling • Verify caller and patient identity using client-approved authentication procedures before discussing account or refund information • Help callers understand the refund initiative, refund status, and next steps using client-approved workflows • Respond to patient inquiries using approved scripts, workflows, and escalation protocols • Accurately document all call interactions in client-designated systems • Support an important healthcare refund initiative and deliver a positive customer experience

🎯 Requirements

• High school diploma or equivalent • Minimum of 1 year of customer service experience, preferably in a call center, healthcare, or revenue cycle environment • Ability to handle inbound calls professionally and efficiently in a high-volume call center environment • Strong verbal communication skills to clearly explain billing and refund-related information to patients • Ability to follow structured scripts, workflows, and escalation protocols with a high degree of accuracy • Proven attention to detail and ability to accurately document interactions in designated systems • Ability to maintain confidentiality and adhere to client-approved authentication and data privacy requirements • Basic computer proficiency, including experience navigating multiple systems simultaneously • Ability to work West Coast Operating Hours (8am–5pm PST / 10am–7pm CST / 11am–8pm EST)

🏖️ Benefits

• Medical, dental, and vision insurance • HSA and FSA accounts • Short-term and long-term disability insurance • Accident insurance • Hospital indemnity insurance • Critical illness insurance • Life insurance • Supplemental insurance • Spouse and dependent life insurance • Pet insurance • Legal insurance • 401(k) with company match • Company HSA contributions • Access to certified financial planners • 17 days PTO for full-time colleagues, with increases based on tenure • 9 paid holidays • 40 hours of paid volunteer time each year through the Heart & Soul program • Premium LinkedIn Learning access • SOAR development program • Free Calm Premium subscription • Colleague Assistance Program (EAP) with access to licensed professional counselors and work/life resources • Perk Spot employee discounts • Discounted cell-phone plans through Previ • Home and auto insurance discounts • Collaborative, mission-driven culture built on teamwork, empathy, and growth

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