Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $17 - $28 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.

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CVS Health Careers

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛒 Retail

📦 Logistics

Healthcare • Retail • Logistics

CVS Health Careers is the recruitment and employer branding arm of CVS Health, showcasing job opportunities across the company's broad operations—pharmacy retail stores, pharmacy services, health care clinics, distribution warehouses, corporate functions and transportation. The careers site emphasizes purpose-driven work focused on improving access, affordability and quality of health care, and highlights a large workforce (300,000+ employees), inclusive culture, benefits, and hiring resources for applicants.

📋 Description

• Handle inbound calls from providers, pharmacies, members, and other callers • Provide professional and courteous phone assistance through the criteria-based prior authorization process • Handle inbound calls, fax, and electronic prior authorization requests • Make outbound calls as needed • Review and process prior authorizations for members’ prescriptions received via fax and ePA • Monitor and respond to inquiries through department mailboxes • Comply with departmental, company, and federal requirements when processing information • Communicate with internal groups regarding determination status and results • Identify and elevate clinical inquiries to the pharmacist team • Support additional tasks assigned by the leadership team • Complete five weeks of remote classroom-style training • Progress through structured Prior Authorization team levels by widening knowledge, taking on responsibility, and demonstrating expertise

🎯 Requirements

• One year of Customer Service experience handling and resolving a high volume of complex customer needs over the phone • Demonstrated ability to deliver high-quality customer service • Proficient PC skills and computer literacy • Basic Google Suite skills • Windows-based applications, Microsoft Office, internet navigation, and email applications • Strong keyboard skills • Ability to multitask and utilize multiple system applications simultaneously • Ability to deliver confident and professional service to providers and internal partners • Ability to absorb presented information, display motivation, seek development, and problem solve • High School Diploma or GED equivalent • Prior remote work experience • Ability to obtain high-speed internet and hardwire equipment to router/modem • Distraction-free and private remote work environment • Reliable dependent care during working hours • Ability to provide own transportation when on-site support is required for employees located within 50 miles of a physical CVS Caremark location/center • Ability to participate in classroom-style remote training sessions • Availability for a 40-hour schedule anytime Monday–Sunday between 8am–9pm EST • 100% attendance required during five-week training, Monday–Friday 7:00am–3:30pm MST • Preferred: Active Arizona Pharmacy Technician License or Registered/Licensed Pharmacy Technician Trainee • Preferred: Valid/Active PTCB Certification or NHA Certification • Preferred: Basic pharmaceutical knowledge pertaining to terminology, calculations, and protocols • Preferred: Experience in a retail, hospital, medical office, or pharmacy setting

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being • Opportunity to earn a Certified Pharmacy Technician Certificate through an apprenticeship program • Career development and progression opportunities

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