IT Desktop Support Specialist

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 163 days.
• No salary listed.

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Superior Executive And Legal Recruiting

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚖️ Legal

💼 Consulting

🎯 Recruiter

Legal • Consulting • Recruitment

Superior Executive And Legal Recruiting is an executive and legal placement firm dedicated to providing world-class recruiting and placement services to both clients and candidates. They aim to be a reliable asset and growth engine for their clients while enhancing the careers of their candidates. The company focuses on proactive communication, meticulous attention to detail, comprehensive marketplace knowledge, and data-driven talent searches to identify and procure ideal talent for their demanding client roster.

📋 Description

• Provide first-line remote support by phone, email, chat, and ticketing system, resolving or escalating issues promptly • Configure, deploy, and troubleshoot laptops, peripherals, and mobile devices for remote users • Support Windows, Microsoft 365, Active Directory, VPN, and video-conferencing tools • Support legal technology such as document management, e-discovery, and time and billing applications • Manage onboarding and offboarding, including accounts, access, and equipment • Reset passwords and manage multi-factor authentication under established security procedures • Document solutions and maintain the knowledge base while following confidentiality and data security policies • Serve as the first point of contact for technology needs across a fast-paced legal environment • Work alongside the company's Head of IT

🎯 Requirements

• 2+ years of desktop or help desk support experience • Law firm or professional services background preferred • Working knowledge of Windows, Microsoft 365, Active Directory, and ticketing systems • Strong troubleshooting skills • Patient, client-first communication style • Sound judgment • Strong commitment to confidentiality • Self-motivated • Reliable home office and internet connection • Legal technology experience preferred • Endpoint management experience (e.g., Intune) preferred • CompTIA A+ or Microsoft certifications preferred

🏖️ Benefits

• Fully remote work • Reliable home office and internet connection requirement

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