Customer Service Representative

Job not on LinkedIn

🔥 1 minute ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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MD Revenue Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

MD Revenue Group is a healthcare service provider specializing in revenue cycle management and medical billing solutions. The company aims to alleviate the financial burdens faced by healthcare providers by simplifying the billing process and maximizing reimbursement for services rendered. Their offerings include medical billing, audits, coding, credentialing, and healthcare marketing services, tailored for a variety of healthcare professionals including solo physicians, clinics, hospitals, and other healthcare facilities. By providing solutions to common financial challenges, MD Revenue Group allows providers to focus more on patient care and operational efficiency.

📋 Description

• Assist patients in resolving billing issues, handling complaints, and setting up payment plans • Handle inbound calls from patients regarding bills • Document customer complaints, issues, and interactions in appropriate system(s) • Meet performance metrics provided by the management team • Perform other duties as needed and assigned by the supervisor

🎯 Requirements

• High school diploma or GED • Customer service/call center experience preferred • Strong communication and de-escalation skills • Comfortable navigating multiple systems at once • Reliable attendance • Must pass a 7-year Background Check, Drug Screen, and Financial Check • High speed Internet connection (DSL / Cable) capable of speeds over 100 mbps

🏖️ Benefits

• 100% Paid Training • 401(k) matching • Paid Time off (PTO) – Up to 10 days your first year! • 8 Paid Holidays – Including your birthday! • Referral Program • Employee Assistance Program (EAP) • Growth & Continued Training - We promote from within, many of our team leads started as CSRs • Dental & Vision insurance • Health insurance (including Long & Short-Term Disability) • Life insurance (Company Paid)

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