Customer Service Agent

🔥 4 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 27 days.
• No salary listed.

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ZigZag Offshoring

WebsiteLinkedInAll Job Openings

501 - 1000 employees

👥 HR Tech

🎯 Recruiter

🏢 Enterprise

HR Tech • Recruitment • Enterprise

ZigZag Offshoring is a company that provides offshoring services to businesses, facilitating the hiring and management of staff across different roles and industries. It is based in Manila, Philippines, and emphasizes data privacy and consent in its recruitment processes. ZigZag Offshoring offers a variety of job opportunities, including positions for developers, customer service representatives, HR admins, and more, often with flexible or remote working options. The company collects and processes personal data as part of the recruitment process, adhering to applicable data privacy laws and regulations.

📋 Description

• Help customers by phone, live chat, and email • Help customers navigate the website and adapt responses to each person and situation • Review tracking notes and previous conversations • Investigate missed collections, delayed or failed deliveries, and customs queries • Contact couriers to resolve delivery issues • Maintain clear, accurate notes in the in-house order management system • Record actions taken, contacts made, advice given, and next steps • Handle complaints and difficult conversations calmly and professionally • Recognize complaints and complex cases requiring management involvement and escalate promptly • Take ownership of customer cases and follow up through resolution • Meet agreed quality, productivity, process-compliance, record-keeping, reliability, and teamwork standards

🎯 Requirements

• Clear spoken and written English • Professional telephone manner and patience when helping worried or frustrated customers • Strong attention to detail and judgment to check facts before offering solutions • Sound judgment, resourcefulness, and confidence investigating problems independently • Ability to recognize when to seek support or escalate • Confidence using multiple systems and available resources • Ability to keep accurate notes and manage competing enquiries • Reliability and punctuality • Willingness to learn from feedback and share information with colleagues • Customer service, contact centre, or parcel delivery experience would be helpful • Willingness to work night shifts aligned with UK business hours, 7PM–4AM Manila Time • Willingness to work weekends and UK/Philippine holidays if required

🏖️ Benefits

• Training on Interparcel’s services, systems, booking tools, and courier procedures • Opportunity to develop and maintain strong knowledge of services, systems, relevant policies, and courier processes • Remote work arrangement • Diverse, inclusive, and equitable workplace • Collaborative culture emphasizing creativity and continuous learning

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