Customer Service Surge Representative

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Systems & Methods, Inc. (SMI)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1971

💼 Consulting

📦 Logistics

💳 Fintech

Consulting • Logistics • Fintech

Systems & Methods, Inc. (SMI) is a family-led business dedicated to enhancing the quality of life for families through innovative financial solutions. For over 50 years, SMI has provided critical funds to families by developing custom disbursement systems that cater to the unique needs of state and local agencies across the U. S. By leveraging advanced technology and a relationship-focused approach, SMI excels in delivering precise payment processing and comprehensive financial management services. Their offerings include child support processing, prepaid cards, and online banking solutions designed to ensure security, flexibility, and user-friendly experiences for individuals and families.

📋 Description

• Handle and resolve intricate inquiries received through inbound calls and chats from custodial and non-custodial parents, legal representatives, and state officials regarding child support services during a project-specific surge • Provide exceptional customer service while following Federal Title IV-D regulations, state privacy laws, Standard Operating Procedures, and company policies • Conduct case research and financial assessments • Clarify legal enforcement actions such as income withholding and license suspensions • Assist parents with paternity and case initiation • Provide updates on modification statuses • Update and document member information • Process requests for state forms • Document and request actions in the state system regarding technical problems that hinder case processing • Provide customers with updates about ongoing incidents

🎯 Requirements

• High school diploma or equivalent required, or an equivalent combination of education and experience • Minimum of two years of previous experience in service delivery, customer service, call center technology, or a related field • Must reside in San Antonio, TX • Must be fluent in English • Proficient in data entry, including keyboard, mouse, and 10-key pad • Experience and knowledge of webcams • Experience and knowledge of Microsoft Word, Excel, and other Windows programs • Experience with CISCO Finesse, COMM100, or Nice InContact • Ability to work extended and flexible hours to meet strict deadlines • Ability to maintain confidentiality with discretion • Must conduct oneself ethically and with integrity • Must communicate effectively in oral and written forms

🏖️ Benefits

• The employer provides equipment • Work from home • Paid training • Set schedule: Monday - Friday between 8:00am CT- 6:00pm CT • Accrue PTO starting day 1 • Benefits effective after 30 days of employment • 401(k) with employer contribution after 1 year • Gym membership reimbursements • Career growth opportunities • Exciting, fun and supportive virtual work environment • Coworkers who feel like family

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