Manager, Telecommunications

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $175k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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K2 Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

🤝 B2B

💼 Consulting

🏢 Enterprise

B2B • Consulting • Enterprise

K2 Services is a tech-enabled managed services and operational support provider serving law firms, financial institutions, professional services firms and corporations. It provides integrated operational platforms, automation, and advisory services to help clients modernize operating models, reduce costs, and accelerate growth. Key capabilities described include administrative and shared services, IT help desk and technology managed services, records and information governance, document processing and administrative support, marketing and communications, billing and AP/AR services, workflow automation and consulting, and workplace experience/hospitality and facilities services.

📋 Description

• Lead the design, implementation, maintenance, and support of global telecommunications, voice, and video infrastructure • Develop and execute telecommunications architecture strategies and technology roadmaps • Oversee Microsoft Teams Phone administration, including Direct Routing, Operator Connect, Calling Plans, SIP trunking, and SBCs • Manage enterprise voice configurations, including dial plans, call routing, auto attendants, call queues, and E911 • Lead migrations from legacy PBX and Cisco Unified Communications Manager systems to Microsoft Teams Phone • Provide technical leadership and guidance to engineering teams, project teams, and business stakeholders • Monitor service performance, call quality, network capacity, and security • Manage relationships with telecommunications carriers, hardware vendors, and service providers • Oversee infrastructure upgrades, system integrations, troubleshooting, and incident resolution • Develop and manage annual CapEx and OpEx budgets, conduct monthly financial reviews, and identify cost-saving opportunities • Drive automation, standardization, and process improvements • Ensure voice and video infrastructure supports business continuity, scalability, and future initiatives

🎯 Requirements

• Bachelor's degree in Information Technology, Telecommunications, Engineering, or a related field, or equivalent experience • 5–8+ years of experience in enterprise telecommunications, unified communications, or voice engineering • Strong knowledge of Microsoft Teams Phone, Microsoft 365, Direct Routing, Operator Connect, and PSTN connectivity • Experience with SIP, VoIP, SBCs (AudioCodes, Ribbon, Cisco, or equivalent), and legacy PBX platforms • Understanding of TCP/IP, DNS, WAN/LAN, firewalls, and Quality of Service (QoS) • Experience with PowerShell automation, telecommunications troubleshooting, and performance monitoring • Demonstrated experience leading technical projects, managing vendors, and driving telecommunications initiatives • Microsoft Teams Phone, Microsoft 365, Cisco, or SBC-related certifications preferred • Experience managing global telecommunications environments and cloud voice migrations preferred • Familiarity with ITIL practices, enterprise architecture, and telecommunications security standards preferred • Strong leadership, communication, project management, and problem-solving skills

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) retirement plan • Paid Time Off (PTO) • Up to 5% annual bonus eligibility