VP, Engineering Services

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $185k - $220k / year

⏰ Full Time

🔴 Lead

🖥 Software Engineer

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K2 Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

🤝 B2B

💼 Consulting

🏢 Enterprise

B2B • Consulting • Enterprise

K2 Services is a tech-enabled managed services and operational support provider serving law firms, financial institutions, professional services firms and corporations. It provides integrated operational platforms, automation, and advisory services to help clients modernize operating models, reduce costs, and accelerate growth. Key capabilities described include administrative and shared services, IT help desk and technology managed services, records and information governance, document processing and administrative support, marketing and communications, billing and AP/AR services, workflow automation and consulting, and workplace experience/hospitality and facilities services.

📋 Description

• Lead and develop the engineering organization, including 24x7 NOC/operational engineering, escalated engineering, project engineering, and tooling teams • Set organizational structure, spans of control, career paths, hiring plans, and team sizing • Own the major incident management process, including critical escalations, root cause analysis, and corrective actions • Govern change management, including change advisory processes, standard changes, approvals, and emergency changes • Define, monitor, and act on engineering KPIs including SLA attainment, MTTR, utilization, backlog, and quality trends • Present results and remediation plans to executive leadership and client sponsors • Maintain queue health and clarify ownership boundaries across service delivery tiers • Drive a shift-left delivery model through documentation, training, knowledge transfer, and automation • Establish collaboration and feedback forums across delivery tiers • Own service management platform workflow configuration, data quality, and reporting • Set and execute monitoring, management, and automation tooling roadmaps • Govern vendor maintenance, end-of-life tracking, renewals, certificate and PKI lifecycle management, and decommissioning • Review, scope, and approve statements of work • Represent engineering to client sponsors in governance calls and technical escalations • Partner with architecture on client technology assessments and project opportunities • Own engineering financial performance, including approvals, billing reconciliation, timekeeping, cost, and margin targets • Align security operations workflows with incident and change management • Coordinate field and on-site service activity • Ensure engineering practices meet confidentiality, data handling, audit, and compliance expectations

🎯 Requirements

• 12+ years of progressive IT experience • 5+ years leading engineering or technical service delivery organizations • Proven experience in a managed services provider, outsourced IT, or multi-client service delivery environment • Direct accountability for SLAs, client satisfaction, and delivery margin • Experience supporting legal, accounting, consulting, or other professional services clients is strongly preferred • Deep, practical command of ITIL-aligned incident, major incident, problem, change, and request management • Hands-on fluency with ITSM platforms such as ServiceNow or equivalent, including reporting, dashboards, and workflow configuration • Strong technical breadth across networking, server and virtualization, Microsoft 365 and Azure, backup and disaster recovery, endpoint management, and security operations • Experience selecting, migrating, and consolidating RMM, NMS, and monitoring platforms • Track record of organizational transformation, including restructuring teams and establishing offshore and 24x7 follow-the-sun models • Financial acumen including budget ownership, utilization and margin management, billing reconciliation, vendor negotiation, and business case development • Experience scoping and approving statements of work and partnering with sales and account management on solution design, estimation, and pricing • Excellent executive communication and client-facing presence • Ability to lead geographically distributed teams across time zones and cultures • Relevant certifications preferred, such as ITIL 4, PMP, Microsoft or cloud provider certifications, or equivalent • Bachelor’s degree in computer science, information technology, engineering, or a related field is preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) retirement plan • Paid Time Off (PTO) • May be eligible for an annual bonus