Senior Support Engineer

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $107k - $120k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

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Karbon

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

🤝 B2B

💰 $66M Series B on 2022-02

SaaS • Enterprise • B2B

Karbon is a leading collaborative practice management platform designed specifically for accounting firms. It enhances visibility and control over firm operations, automates tasks, and standardizes processes to increase efficiency and productivity. Karbon integrates artificial intelligence to automate tasks, speeding up workflows and strengthening team collaboration. It offers features such as team collaboration, workflow automation, project management, and email management, along with client and document management solutions. The platform serves small to large firms and enterprises, including private equity and M&A, providing enterprise-grade security, a client portal, eSignatures, and integrations with popular apps. Karbon aims to unite accounting teams in a single platform, improving collaboration and operational efficiency. Designed to save resources and time, the software claims to save every employee an average of 18. 5 hours per week, according to customer surveys. With a focus on automation, connectivity, and control, Karbon consistently ranks as a leader in accounting practice management software.

📋 Description

• Lead root cause analysis on highly complex issues • Read C# and the broader .NET stack • Write safe, considered SQL • Make sound production access decisions • Investigate and reproduce defects across the platform • Monitor and respond to production alerts • Create well-scoped tickets for engineering attention • Lead technical investigations during incidents • Uplift escalation quality across tiers • Build reusable automation and tooling • Mentor peers and the broader Support function • Communicate complex issues clearly to customers and internal stakeholders • Use AI as an accelerator of judgment

🎯 Requirements

• 5+ years of experience in technical support engineering, application support, or a closely related role in B2B SaaS • Write SQL confidently and safely • Read C# and .NET code • Investigate with structure applying repeatable RCA techniques • Write with precision and communicate clearly • Think in systems and manage your own queue • Handle difficult customer conversations calmly and professionally • Mentor naturally and willingly share knowledge • Be genuinely curious about how software works

🏖️ Benefits

• Flexible Time Off with an encouraged 4 weeks use per year • Company paid medical for you and eligible spouse/partner and dependents • Paid dental and vision and eligible spouse/partner and dependents • 401(k) with company matching • Flexible Spending Account • Up to 8 weeks paid parental leave • Work-from-home stipend