People & Performance Program Manager

Job not on LinkedIn

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🌐 United States, Mexico – Remote

🇺🇸 United States – Remote 🇲🇽 Mexico – Remote

🏄 California – Remote

🏄 California – Remote

💵 $76k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Kasa

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🏨 Hospitality

✈️ Travel

🏠 Real Estate

💰 $40M Venture Round - Kasa Living on 2025-08

Hospitality • Travel • Real Estate

Kasa is a tech-enabled hospitality company that operates a curated collection of apartments and hotels across the United States. Kasa offers contactless/virtual check-in and checkout, a Virtual Front Desk and 24/7 virtual guest support, high-speed Wi‑Fi, pet-friendly options, and curated in-unit amenities. The company serves leisure and business travelers with short- and long-term stays, corporate housing, group bookings, and partners with multifamily property owners and hotels to provide managed stays and leasing solutions.

📋 Description

• Own a defined and evolving slate of People programs, including performance scorecards, manager training and enablement, career tracks, the annual performance cycle, and engagement measurement • Translate strategic organizational priorities into practical, well-run programs • Build repeatable, scalable systems using AI and automation • Build performance scorecards that provide managers visibility into team health and impact • Design and run manager training and enablement programs • Build manager capability through training, resources, and job aids • Own the career tracks framework, including leveling, competencies, and progression criteria • Partner with functional leaders to define expectations at each level and maintain career tracks • Make progression transparent through criteria, examples, and self-assessment tools • Connect career tracks to performance, promotion, and compensation decisions • Own the annual performance cycle, including timelines, communications, calibration, and tooling • Design the review process, including rating scales, self and peer input, and links to promotion and compensation • Provide managers and employees with process guidance, resources, and job aids • Measure and improve the performance cycle using completion rates, feedback quality, and sentiment • Own engagement measurement and the engagement dashboard • Turn engagement and People data into actionable recommendations • Identify trends, track metrics, and translate insights into actions improving employee experience and business outcomes • Use AI tools to create coaching materials and documentation templates • Build reusable AI-assisted workflows for candidate tracking, onboarding, benefits management, and other repetitive tasks • Establish success metrics with the Director of People & Performance during the first 90 days

🎯 Requirements

• Bilingual in English and Spanish • 3-5 years of HR generalist and/or program management experience, with a track record of owning programs end-to-end • Experience building performance/engagement scorecards or People Analytics dashboards • Comfort partnering with Programs and Data teams • Experience with core People systems: HRIS, performance management platform, and engagement survey tools • Comfort working across multiple People technology tools • Experience in a high-growth, distributed, or tech-enabled environment is a strong plus • Reliable, highly accountable program ownership • Clear and empathetic communication • Ability to build repeatable, documented, and scalable systems and processes • Curiosity about and proactive focus on employee experience • Ability to flex across program work and generalist support • Ability to use AI tools to scale repeatable People work • Genuine interest in modernizing manual People workflows

🏖️ Benefits

• Remote work flexibility • Kasa Travel Credit: allowance of free stays at Kasa locations • Discount on any night for friends and family • Generous stock option plan • Flexible PTO for full-time exempt employees • 401(k) plan • Comprehensive health insurance options • Wi-fi stipend • Cell-phone reimbursement • Home office stipend • Potential eligibility for equity, bonus, perks, and benefits

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