Customer Success Manager, SLED

🕒 September 10

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Keeper Security, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round - Keeper Security on 2023-05

Cybersecurity • SaaS • Enterprise

Keeper Security, Inc. is a cybersecurity company that delivers cloud-first, zero-trust privileged access management (PAM) and password management solutions. Its KeeperPAM platform, secrets manager, endpoint privilege manager, and related products secure credentials, sessions, and remote access for enterprises, MSPs, and public-sector organizations using end-to-end encryption and a zero-knowledge architecture. Keeper operates primarily as a SaaS provider, emphasizes stringent compliance (FedRAMP, ISO, SOC 2, FIPS, PCI DSS, HIPAA), and is focused on preventing data breaches and managing privileged access across large-scale environments.

📋 Description

• Carry a revenue quota to meet or exceed sales targets within assigned accounts • Build senior-management and C-level customer relationships • Negotiate contract renewals, cross-sells, and upsells • Establish business and technical goals through technical and Quarterly Business Reviews • Maintain structured engagement with named accounts, present Keeper solutions, troubleshoot challenges, manage issues, and close deals • Advise customers on best practices for protecting their businesses against password-related breaches • Manage the success of assigned Keeper Security customers across the entire lifecycle • Navigate account procurement practices and negotiate licensing contracts • Resolve customer issues independently and with Keeper teams, including technical troubleshooting • Drive engagement, adoption, communication, and customer value through quarterly business reviews • Become a Keeper Security product expert and occasionally assist on Sales or Marketing calls/webinars • Drive customer advocacy through references, referrals, and case studies • Analyze customer portfolios to prioritize opportunities and risks; renew and expand contracts • Contribute to the evolution of Keeper Security’s Account Management programs and processes • Support a strong team environment and ensure customers are successful

🎯 Requirements

• 1+ years of experience in full cycle SaaS sales or Customer Success Management (with a focus on upselling and expansion) • 1+ years of SLED sales experience within software or tech sales • Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support • Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives • Aptitude for learning software; strong with business applications • Ability to manage multiple priorities while maintaining strict attention to details • Strong written and verbal communication and interpersonal skills • Working knowledge of Salesforce • Due to this role’s involvement in FedRAMP, all applicants must be a “US Person” • Undergraduate degree preferred (BA/BS) • Experience working in IAM industry is a plus • Familiarity with FedRAMP, GovCloud, and/or classified networks is a plus

🏖️ Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401k (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) • Opportunity to grow as the organization grows

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume