Customer Success Manager, SLED

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Keeper Security, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Private Equity Round - Keeper Security on 2023-05

Cybersecurity • SaaS • Enterprise

Keeper Security, Inc. is a cybersecurity company that delivers cloud-first, zero-trust privileged access management (PAM) and password management solutions. Its KeeperPAM platform, secrets manager, endpoint privilege manager, and related products secure credentials, sessions, and remote access for enterprises, MSPs, and public-sector organizations using end-to-end encryption and a zero-knowledge architecture. Keeper operates primarily as a SaaS provider, emphasizes stringent compliance (FedRAMP, ISO, SOC 2, FIPS, PCI DSS, HIPAA), and is focused on preventing data breaches and managing privileged access across large-scale environments.

📋 Description

• Carry a revenue quota to meet or exceed sales targets within assigned accounts • Provide strong interactions with customers at the Senior Management level with support on forming relationships with C level contacts • Work with clients to negotiate contract renewals, cross-sells and upsells • Work with clients to establish business and technical goals and potential via technical and Quarterly Business Reviews • Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team and close deals • Advise customers on best practices for securing and protecting their business against password related breaches • Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle • Demonstrate Account Management best practices, stay current on industry trends, and operate as an Account Manager and Cyber Security advisor • Understand and navigate account procurement practices to negotiate licensing contracts • Resolve customer issues independently and collaboratively with Keeper Security teams, including troubleshooting and deep technical knowledge of Keeper solutions and password management • Build customer relationships through engagement, adoption, communication, and quarterly business reviews • Become a Keeper Security product expert; occasionally assist on Sales or Marketing calls/webinars • Drive customer advocacy through references, referrals, and case studies • Perform data-driven portfolio reviews and analysis to prioritize opportunity and risk; renew and expand contracts and meet quotas • Participate in the evolution of Keeper Security’s Account Management programs and processes • Contribute to a strong team environment and uphold high work standards • Go the extra mile to ensure customers are supported and successful

🎯 Requirements

• 1+ years of experience in full cycle SaaS sales or Customer Success Management (with a focus on upselling and expansion) • 1+ years of SLED sales experience within software or tech sales • Strong technical knowledge as it pertains to software integrations (SSO, Directory etc), implementation, onboarding & support • Motivated by solving problems for customers; demonstrated ability to anticipate challenges before they arise • Experience working with and selling to Enterprise organizations, C-level Executives, IT and Cyber Security Executives • Unrivaled sense of autonomy, ownership, and dedication to helping customers realize their intended value • Energetic and self-motivated; a team player who is also a proactive and creative problem solver • Aptitude for learning software; strong with business applications • Ability to manage multiple priorities while maintaining strict attention to details. Strong communication and interpersonal skills, both written and verbal; consistent diplomacy, tact, and poise when working through customer issues and escalations • Working knowledge of Salesforce • Due to this role’s involvement in FedRAMP, all applicants must be a “US Person” • Undergraduate degree preferred (BA/BS) • Experience working in IAM industry is a plus • Familiarity with FedRAMP, GovCloud, and/or classified networks is a plus

🏖️ Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships) • Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life • Voluntary Short/Long Term Disability Insurance • 401k (Roth/Traditional) • A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc) • 100% remote position from select locations, with an opportunity to work a hybrid schedule for candidates who live near the global headquarters in Chicago