Regional Service Manager

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $75.8k - $113.8k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Kenco Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1950

💼 Consulting

🍽️ Food & Beverage

🏥 Healthcare

💰 Private equity on 2022-11

Consulting • Food & Beverage • Healthcare

Kenco Group is a U. S. -based third-party logistics (3PL) provider offering integrated supply chain services including warehousing and distribution, transportation management, freight brokerage, dedicated contract carriage, eCommerce fulfillment, parcel and material handling solutions, and automation/telematics-enabled reporting. With over 70 years in business and an emphasis on combining legacy experience with modern technology—data analytics, automation, and innovation labs—Kenco partners with consumer packaged goods, retail/eCommerce, food & beverage, life sciences, and industrial clients to optimize operations and scale logistics solutions. The company emphasizes custom, scalable solutions, sustainability, and strategic consulting for customers across North America.

📋 Description

• Oversee and support Service Managers and technicians’ day-to-day activities within an assigned region • Develop and implement operations procedures and guidelines for customer repair orders, installations, and preventive-maintenance visits • Provide direction and guidance to Service Managers and technicians for operational excellence • Monitor training processes and enforce company policies and procedures • Provide goals and objectives to meet current and future service needs • Ensure service billing efficiency is at or above 75% • Measure and increase technician utilization to at or above 85% • Address service and warranty issues in a timely manner • Analyze and ensure the profitability of planned maintenance programs • Ensure training targets are achieved and maintained • Escalate issues with key customers and work with customer groups to meet service needs

🎯 Requirements

• Bachelor’s degree in Logistics, Business Administration, or related required or equivalent years of experience required • Equivalent years of experience is defined as one year of professional experience for each year of college requested • 4+ years of progressive experience in field service or operations • Preferably prior experience with material handling or similar equipment • Excellent communication, planning, negotiating, troubleshooting, organizational, and interpersonal skills • Experience leading and managing teams while demonstrating a flexible and adaptable work style • Sophisticated interpersonal and people management skills, including strong written and verbal communication skills • Analytical problem-solving ability independently and in teams • Proficiency in Microsoft Office, with strong PowerPoint and Excel skills preferred • Ability to travel approximately 50%–75%

🏖️ Benefits

• Medical insurance including HSA, HRA and FSA accounts • Supplemental insurance including critical illness, hospital indemnity, accidental injury • Dental Insurance • Vision Insurance • Basic Life and Supplemental Life • Short Term and Long Term Disability • Paid Parental Leave • 401(k) • Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment) • Employer Paid Holidays- 10 days