Manager, Professional Services – Enterprise SaaS

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $123.6k - $167.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

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Dotmatics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Dotmatics is an AI-powered scientific intelligence platform that specializes in data management and workflow automation specifically for multimodal scientific discovery. It facilitates adaptive lab workflows, enhances collaboration across various scientific disciplines, and integrates advanced predictive analytics to accelerate research and development. With a suite of products, including solutions for bioinformatics, cheminformatics, and flow cytometry, Dotmatics supports researchers in making informed decisions, streamlining operations, and driving innovation in drug discovery and materials science.

📋 Description

• Lead and develop a high-performing team of technical and scientific Professional Services professionals across North America • Build team capability through coaching, career development, skills planning and recruitment • Provide leadership and subject-matter guidance for Lab Orchestration and laboratory automation engagements • Support development of Lab Orchestration delivery methodology, implementation patterns, best practices and reusable knowledge • Oversee and govern complex and strategic customer programmes • Lead or support strategic customer engagements from discovery and proof of concept through implementation and production adoption • Act as a senior consultant, translating scientific and laboratory workflows into practical technical and service solutions • Partner with Sales and Solutions on pre-contract and solution-definition activities • Provide customer implementation feedback to Product and Engineering • Promote automation, AI-assisted delivery, reusable assets and standardised offerings • Develop and standardise Professional Services offerings • Drive utilisation, revenue and margin performance • Review commercial delivery plans, Statements of Work and Services agreements • Monitor project and contract performance, Work in Progress, forecasts, delivery risk and financial performance • Manage subcontractors and delivery partners • Conduct solution and delivery peer reviews • Identify operational improvements across Professional Services • Collaborate across Project Management, Solutions Architects, Application Scientists, Developers, Sales, Engineering, Customer Success and Product

🎯 Requirements

• Significant experience within Professional Services, consulting or enterprise technology delivery • Demonstrated people leadership experience • Experience in scientific software, laboratory informatics, laboratory automation or a related enterprise SaaS environment • Experience leading, coaching and developing technical or scientific Professional Services teams • Knowledge of laboratory automation, Lab Orchestration, scientific instrument integration or closely related laboratory technologies • Understanding of laboratory workflows and translating scientific and operational requirements into implementable solutions • Experience delivering complex enterprise SaaS, laboratory informatics or scientific software implementations • Experience working across interconnected laboratory systems, instruments, software and scientific data workflows • Experience consulting with enterprise customers and engaging scientific and technical stakeholders • Experience supporting solutions through discovery, proof of concept, implementation and production adoption • Experience collaborating with Sales, Solutions, Product and Engineering • Technical or architectural oversight experience • Experience managing Services financial performance, including utilisation, revenue, margin and delivery forecasting • Experience developing repeatable methodologies, reusable assets or standardised Services offerings • Experience using automation and emerging technologies, including AI, to improve Professional Services delivery • Experience managing multiple concurrent customer engagements and identifying delivery, technical and commercial risk • Experience operating in a global, matrixed organisation • Ability to work with laboratory robotics and automation platforms, scientific instrument connectivity and integration, and laboratory informatics environments involving ELN, LIMS, SDMS, CDS or related scientific systems is an advantage • Experience in pharmaceutical, biotechnology, chemicals or other scientific R&D organisations is an advantage

🏖️ Benefits

• Medical, Dental, Vision, Insurance • Health Spending Accounts • Wellness Benefits (Mental Health Apps and Fitness Perks) • Company-paid Life and Disability Insurance • 401k Retirement Plan (with 4% company match; immediate vesting) • Flexible Time off Plan (for US exempt employees) • Variable pay eligibility for certain positions