Director of RevOps, CX Ops

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $200k - $220k / year

⏰ Full Time

🔴 Lead

💹 Revenue Operations

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Ketch

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

⚖️ Legal

📣 Marketing

Consulting • Legal • Marketing

Ketch is a next-generation privacy management software company that provides tools for data-driven brands to effectively manage and enforce privacy compliance. Their platform offers features such as programmatic privacy, consent management, DSR automation, data mapping, and AI governance. Ketch focuses on helping brands collect and mobilize permissioned data while ensuring compliance with global privacy regulations like GDPR and CCPA/CPRA. The company provides solutions tailored for different roles and verticals, including legal teams, marketers, engineers, retail, eCommerce, technology, communications, media, and financial services. Ketch positions itself as a leader in privacy and data management with the aim to empower brands in handling responsible data stewardship and integrating privacy choices into their data ecosystems.

📋 Description

• Own Customer Experience Operations and Partner Operations, with hands-on support for Sales Operations • Report directly to the VP of Revenue Operations & SMB Sales and partner on the broader revenue operations agenda • Design and implement scalable systems for onboarding, health scoring, escalations, capacity forecasting, services delivery, and renewals • Analyze churn risk, expansion opportunities, services margin, and support efficiency, then drive process and systems changes • Build and maintain partner operations infrastructure covering onboarding, deal registration, co-sell tracking, pipeline reporting, certifications, delivery quality, churn, and PSAT • Provide partner leadership visibility into partner performance and program ROI • Support sales operations through pipeline hygiene, forecasting cadence, process support, and CRM workflow improvements • Partner with sales leadership on analyses informing go-to-market decisions • Design durable systems and quantify business value before investing in automation • Ensure systems capture data needed to analyze the processes they support • Use AI tools to accelerate systems design, administration, and integration work • Build AI-driven analytical tools and self-serve reporting for business leaders • Evaluate where AI can replace manual processes • Run analyses that change operational practices, construct business cases for investments, and communicate findings

🎯 Requirements

• 10+ years in operational roles at SaaS companies • 5+ years supporting Customer Success, Professional Services, Support, and/or Renewals teams • Demonstrated track record designing and implementing scalable business systems • Experience with CRM, CS platforms, support tooling, and billing/renewal infrastructure • Experience with Salesforce, HubSpot, and Gainsight • Demonstrated experience running analyses that informed process and systems changes • Hands-on use of AI in systems work, analytics, or tool-building; prepared to show what you have built • Ability to operate as a senior individual contributor • Ability to translate operational and systems work into measurable business value • History of success working as part of a virtual global team environment • Exceptional time management and people alignment skills • Bachelor’s degree or equivalent • Able to legally work in the United States • English language fluency, spoken and written

🏖️ Benefits

• Bonus • Equity • Benefits • Full-time remote work within the United States • Equal employment opportunity • Reasonable accommodation for applicants with needs