Director/VP, Revenue Operations, Commercial Systems

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🔥 0 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $180k - $220k / year

⏰ Full Time

🔴 Lead

💹 Revenue Operations

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eClinical Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

💼 Consulting

🏥 Healthcare

🧬 Biotechnology

💰 Private Equity Round on 2020-01

Consulting • Healthcare • Biotechnology

eClinical Solutions is a clinical data management company that provides integrated data review and management solutions for the biotech and pharmaceutical industries. Their platform, elluminate, empowers organizations to modernize and automate their clinical data workflows, ensuring efficient data acquisition, management, and analysis. By leveraging advanced analytics and technology-driven approaches, eClinical Solutions helps streamline trial operations and improve productivity, enabling better decision-making in clinical research.

📋 Description

• Serve as executive business owner of Salesforce and the broader commercial systems environment. • Define and execute the Salesforce and commercial technology roadmap. • Establish Salesforce as the enterprise system of record for commercial execution, forecasting, and operational visibility. • Direct and hold accountable external implementation and consulting partners. • Define and govern commercial metrics, data standards, forecast categories, and sales-stage criteria. • Drive data quality, governance, and adoption across Sales, Product, Finance, and Customer Success. • Establish pipeline, opportunity, and data governance standards. • Design and own a standardized forecasting methodology and operating cadence. • Build and maintain trusted board and executive reporting packages. • Improve pipeline visibility, opportunity health tracking, and sales performance analytics. • Reconcile Salesforce reporting with Finance actuals and resolve discrepancies. • Partner with Revenue Leadership to improve forecast accuracy and reduce forecast bias. • Own and prioritize the commercial systems roadmap. • Evaluate and manage vendors and implementation partners against defined outcomes. • Perform other duties as assigned.

🎯 Requirements

• 10–15+ years in Revenue Operations, Sales Operations, or commercial systems leadership, with direct responsibility for enterprise forecasting and Salesforce. • Personally owned an enterprise-wide sales forecasting process end to end. • Built and owned board-level and executive commercial reporting. • Track record of repairing a failed, low-adoption, or poorly governed Salesforce environment. • Experience reconciling Salesforce/Sales reporting with Finance actuals. • Established pipeline, opportunity, and data governance standards. • Experience managing Salesforce architecture and integrations, including oversight of Salesforce administration. • Ability to change sales management behavior and operating discipline without direct authority. • Experience managing and holding accountable external implementation or consulting partners. • Exceptional executive communication skills and ability to lead through influence across Sales, Finance, Customer Success, Marketing, and Product. • Preferred: experience selecting or implementing CPQ platforms. • Preferred: experience with AI-enabled workflow automation applied to commercial processes. • Preferred: background in commercial or revenue operations within B2B SaaS, healthcare technology, or clinical/life sciences technology. • Preferred: experience supporting executive steering committees or board-level reporting.

🏖️ Benefits

• Remote work • Work-life balance • Professional development and career growth opportunities • Inclusive, people-first culture • Diversity and equal opportunity employment