Director, Revenue Operations

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First Due

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

☁️ SaaS

🏛️ Government

🤝 B2B

💰 $355M Private Equity Round - First Due on 2025-08

SaaS • Government • B2B

First Due is a software company that provides cloud-based pre-incident planning, mapping, and situational awareness tools for fire departments, EMS, and other emergency responders. Its platform centralizes building data, hydrant locations, risk assessments, and operational details and integrates with dispatch/CAD systems to improve incident response, resource allocation, and community risk reduction. First Due sells its platform as a subscription/service to public-safety agencies and municipal governments.

📋 Description

• Define and own the long-term architecture and roadmap for Salesforce, MonetizeNow (CPQ), and the broader revenue systems stack • Build a quote-to-cash engine across CRM, CPQ, and ERP • Design data governance models and automation standards for pipeline, quoting, and revenue data • Create a scalable systems framework for public-sector and reseller procurement • Build pipeline and forecasting infrastructure, including coverage models, bookings tracking, and reporting • Hire, develop, and grow a high-performing Revenue Operations team • Partner with Finance, Sales, Customer Success, and Contracts leadership on processes and platform decisions • Serve as the strategic systems voice in planning cycles, M&A/integration scenarios, and platform evaluations • Report to the Chief Financial Officer

🎯 Requirements

• 7+ years of experience in Revenue Operations, Sales Operations, or CRM/systems leadership • Required experience at a SaaS company • Hands-on experience building and deploying AI into GTM systems and workflows • Experience designing scalable systems and processes • Experience building pipeline, quota, and coverage reporting models for executive decision-making • Strong data analysis skills, including SQL or equivalent query experience across CRM/ERP datasets • Prior people-management experience • Structured, forward-thinking communication style suitable for presenting visions and roadmaps to executive stakeholders • Must be authorized to work for any US employer in the United States • Must successfully pass a criminal background check • Preferred: deep hands-on Salesforce administration and configuration expertise • Preferred: experience with a CPQ platform, such as MonetizeNow • Preferred: experience with NetSuite • Preferred: experience with public-sector or GovTech procurement processes

🏖️ Benefits

• Medical, dental, and vision coverage • FSA/HSA • 401(k) • Flexible PTO • Fully remote workplace • Technology stipend • Opportunities for advancement • Competitive pay • Other benefits and perks