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OnBase Administrator, Hosting Engineer

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

Where this job comes from

Posted on KeyMark's careers page, not through a job board

First seen by Remote Rocketship 6 minutes ago

Logo of KeyMark

KeyMark

51 - 200 employees

Founded 1996

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

KeyMark is a company that specializes in automation software solutions, helping organizations maximize productivity by automating data-driven processes. They offer a wide range of services and solutions, including artificial intelligence, robotic process automation, process intelligence, and content management. KeyMark provides expert support in integrating automation systems, making it easier and more effective for businesses to implement these technologies. Their clients come from various industries, such as commercial, financial, government, healthcare, and insurance sectors. KeyMark is known for its innovative approach and extensive experience in the automation space, offering customized solutions to optimize workflows and processes.

📋 Description

• Provide first- and second-level support directly in customer environments • Install, configure, maintain, support, upgrade, and implement small projects on customer OnBase systems • Participate in meetings with customer administrators, management, and stakeholders • Deploy, configure, and maintain customer OnBase systems in the KeyMark Cloud environment in coordination with IT/IS • Provide application and infrastructure assistance for Professional Services projects • Manage support tickets in customer and KeyMark ticketing systems • Maintain OnBase training and certifications and pursue additional product training • Collaborate with IT/IS, Customer Support, Professional Services, Sales, and Finance • Contribute to team process improvement and quality initiatives • Design and implement OnBase LifeCycles for business process automation • Configure Document Types, keywords, import processes, users, security, custom queries, and other OnBase functionality • Support client installations, including thick, Unity, and web clients, Web/Application Server, IIS, and .NET Framework • Deploy and maintain relational databases and hosted application infrastructure

🎯 Requirements

• Bachelor’s degree in computer science, Engineering, or related field preferred; equivalent experience will be considered • Certified OnBase Installer • Certified Web/App Server Installer • Certified Workflow Engineer • Minimum of 3 years’ OnBase experience installing, configuring and maintaining Hyland’s base product, Web Server, Unity Client, and Workflow modules • Experience with Windows Server environments, including networking, security, file shares, firewall, IIS, SQL Server, and certificates preferred • Strong written communication skills • Strong verbal communication skills • Proficiency in Hyland’s OnBase base product, Workflow, and Unity client; WorkView and API preferred • Understanding of OnBase module trade-offs and data security issues in WAN and LAN environments • Proficiency in Microsoft SQL Server administration; Oracle helpful • Experience administering Windows Server environments, including IIS and .NET Framework configuration • Understanding of networking fundamentals, DNS, load balancing, firewalls, and SSL certificates • Experience managing or supporting enterprise applications in a managed services or hosted environment • Excellent troubleshooting and analytical skills • Working knowledge of HTML, JavaScript, and JSON • Working knowledge of a programming language such as VB or C#; C# preferred • Understanding of data modeling, user interface, application design, and OnBase integration concepts • Understanding of KeyMark business and products/services across different verticals • Focused work habits, attention to detail, quality orientation, and self-motivation • Ability to work well in a team environment and manage multiple projects in parallel • Ability to take initiative and adapt to changing directions and challenges • Willingness to travel 10 to <25%

🏖️ Benefits

• Full-time employment • Remote/hybrid work arrangement

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