Community Manager

Job not on LinkedIn

🔥 6 minutes ago

🌐 United States, United Kingdom – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote

🏄 California, Colorado, +12 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🌴 South Carolina – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $115.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👫 Community Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Kickstarter

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

👥 B2C

🌍 Social Impact

📱 Media

💰 Series D on 2022-01

B2C • Social Impact • Media

Kickstarter is a crowdfunding platform that allows creators to bring their projects to life with the support of backers. It covers a wide range of categories, including art, comics, design, film, games, and technology. Kickstarter has successfully funded over 270,000 projects, with over $8 billion pledged by backers worldwide. The platform also highlights projects from diverse creators, such as Black, Hispanic, Latin, LGBTQIA+, and others to promote creativity and inclusivity.

📋 Description

• Monitor brand mentions, sentiment, and emerging narratives across social media, Reddit, Discord, review sites, forums, and the broader web • Identify reputational risks, assess severity, and lead responses with Communications, Trust & Safety, Legal, and leadership • Design and own escalation frameworks with cross-functional teams • Build and refine response playbooks for controversies, disputes, outages, policy changes, and press-driven moments • Run post-incident reviews • Define community sentiment and reputation measurements • Deliver regular reporting to senior stakeholders with recommendations tied to business and mission impact • Represent Kickstarter in public conversations using a human, direct, and informed voice • Participate in Reddit and Discord communities according to their rules and cultures • Correct misinformation, de-escalate heated threads, and determine when not to respond • Support creators and backers by directing them to resources and handing issues to Support • Celebrate creator milestones and engage with backers • Set voice, tone, and engagement guidelines and coach teammates • Own a community feedback program that turns unstructured input into prioritized insights • Track recurring pain points, feature requests, trust issues, and resulting actions • Close the loop publicly on community-requested releases • Build and run creator and backer advocacy programs • Own strategy and operations for Kickstarter community spaces, including Discord and creator forums • Align Social, Communications, and creator-facing teams on campaigns, launches, and announcements • Select, manage, and optimize social listening and community tooling • Track creator communities, cultural trends, competitor conversations, platforms, and community behaviors • Translate community insights into marketing, acquisition, and product recommendations

🎯 Requirements

• 4+ years in community management, social media, reputation management, or a related role • Deep, demonstrable fluency in Reddit and Discord • Hands-on experience across X, Instagram, TikTok, Facebook, YouTube, LinkedIn, Bluesky, and Threads • Experience monitoring and managing sentiment on review and feedback sites • Strong judgment under pressure and ambiguity • Excellent writing skills with the ability to adapt tone to platform and situation • Experience with social listening and community tools such as Sprout Social, Brandwatch, Sprinklr, Meltwater, or Mention • Experience building processes and aligning cross-functional partners • Ability to communicate clearly with executives, Legal, and Trust & Safety • Track record of owning a community, reputation, or voice-of-customer program end to end with measurable results • Familiarity with crowdfunding, creator economy, or maker communities • Familiarity with platform-specific communities such as BoardGameGeek, Product Hunt, Indie Hackers, or creator-focused Discords • Experience handling public-facing communications during controversies or policy changes • Data skills, including building dashboards or extracting insights from large volumes of unstructured text • Must live in or be willing to move to one of the supported US locations or the United Kingdom

🏖️ Benefits

• Fully virtual team / remote work • Employer support for employees based in listed US locations and the United Kingdom • Inclusive work environment • Equal opportunity employer • Fair and consistent interview process • Diversity and inclusion commitment

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