VP, Professional Services Delivery

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🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Vice President

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Kinaxis

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

💰 $33M Venture Round on 2000-05

Consulting • Healthcare • Manufacturing

Kinaxis is a leading provider of supply chain orchestration solutions, specializing in AI-infused supply chain planning and management. Their flagship platform, Maestro, enables organizations to master complexity and optimize decision-making processes across the entire supply chain. By integrating advanced analytics with real-time data visibility, Kinaxis helps businesses improve operational efficiency, predict demand, and respond proactively to disruptions.

📋 Description

• Lead the North America Professional Services team with strategic leadership and clear direction • Build, develop, and retain high-performing leaders and delivery teams • Strengthen capability in solution leadership, industry expertise, and delivery excellence • Oversee enterprise software implementations across North America, ensuring on-time, on-budget, high-quality delivery • Partner with customers and internal teams to drive satisfaction, platform adoption, and long-term value realization • Serve as executive sponsor for strategic customer relationships and complex challenges • Create referenceable customers through successful implementations, adoption, and measurable business impact • Oversee financial and operational performance, including resource planning, utilization, profitability, forecasting, and delivery performance • Drive consistent methodologies, governance practices, tools, and operating metrics • Identify and manage operational risks, resource constraints, and delivery challenges • Partner with Product, Sales, Customer Success, Support, Finance, HR, and strategic partners • Build relationships with strategic partners across Kinaxis-led, partner-led, and joint delivery engagements • Champion AI-enabled delivery capabilities, innovation, continuous improvement, and scalable delivery models

🎯 Requirements

• 15+ years of progressive experience in Professional Services, Consulting, Enterprise Software, or SaaS organizations • 10+ years of experience leading delivery teams and leaders • Proven track record supporting and scaling a $50M+ Professional Services portfolio • Strong commercial and operational acumen, including revenue, utilization, forecasting, resource planning, margin management, and delivery performance • Experience with strategic system integrators, subcontractor partners, and broader delivery ecosystems • Deep understanding of enterprise software implementation methodologies and customer delivery best practices • Ability to lead through change, ambiguity, growth, and evolving customer expectations while maintaining engagement and delivery discipline • Exceptional executive communication, stakeholder management, and relationship-building capabilities • Extensive knowledge of the supply chain industry, market conditions, customer transformation needs, and competitive dynamics • Willingness to travel as needed for project engagements, executive customer interactions, partner alignment, and internal leadership activities • Experience leveraging AI, automation, or scalable delivery models to improve services effectiveness preferred

🏖️ Benefits

• Flexible vacation and Kinaxis Days (company-wide days off) • Flexible work options • Physical and mental well-being programs • Regularly scheduled virtual fitness classes • Mentorship programs, training, and career development • Recognition programs and referral rewards • Hackathons • Accommodations upon request throughout the recruitment process