Seasonal Customer Support Specialist

🔥 0 minutes ago

🍁 Vermont – Remote

🍁 Vermont – Remote

💵 $18 - $19 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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King Arthur Baking Company

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1790

🍽️ Food & Beverage

🛍️ eCommerce

📚 Education

Food & Beverage • eCommerce • Education

King Arthur Baking Company is a long-established, employee-owned baking company and retailer that produces and sells flours, baking mixes, ingredients, and baking tools through an online shop and retail channels. The company provides extensive baking resources — recipes, videos, cookbooks — and operates the King Arthur Baking School offering in-person and online classes and on-demand education for home bakers and professionals. It also supports bakery & food service sales, community programs, and loyalty/rewards for consumers.

📋 Description

• Respond to incoming customer calls • Create and modify orders using various software tools • Provide exemplary service and promptly address customer inquiries and resolve issues • Use problem-solving skills to achieve first-contact resolution • Communicate effectively and efficiently with team members via Microsoft Teams Chat • Educate customers about King Arthur Baking's history, products, values, and impact • Contribute to a positive and safe work environment through cooperative and professional interactions • Adhere to company-wide green norms and remain educated on company impact campaigns • Perform other duties, responsibilities, and activities as assigned or changed

🎯 Requirements

• 1-2 years customer service experience preferred • Experience using customer service software and tools is a plus • High school diploma or equivalent • Exceptional verbal and written communication skills • Strong problem-solving skills • Dedication to exemplary customer service • Empathy and patience when assisting customers • Ability to collaborate effectively with internal teams • Ability to thrive in a fast-paced environment and handle a diverse customer base • Flexibility in scheduling to meet business needs • Genuine enthusiasm for King Arthur's mission and products • Commitment to living company values • Community-minded; gets involved and volunteers • Ability to use standard office equipment, including computers and phones • Ability to work at a computer for extended periods • Remote work environment that meets KAB standards • Adherence to safe and ergonomic work practices • Must participate in safety and compliance training and safety and health programs

🏖️ Benefits

• 10% retention bonus paid upon successful completion of the season • 100% employee-owned company • Reasonable accommodations for qualified individuals with disabilities • Remote work environment