Customer Experience Specialist – Tier I

🕒 August 5

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 42%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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KnitWell Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🛒 Retail

👗 Fashion

Retail • Fashion

KnitWell Group is one of the largest specialty apparel companies in the United States, generating approximately $6 billion in sales through its iconic brands including Ann Taylor, Chico's, Lane Bryant, LOFT, Soma, Talbots, and White House Black Market.

📋 Description

• Handle KnitWell omni-channel contacts, including phone calls, chats, texts, and emails • Provide sales and service support to external customers • Build engaging customer relationships using product knowledge and personal service • Answer a high volume of incoming customer contacts • Optimize each customer interaction using customer service skills • Identify and resolve customer inquiries, complaints, and problems • Educate customers about products, services, promotions, and special campaigns • Maximize up-sell and cross-sell opportunities • Maintain accurate customer data and document interactions • Schedule, assign, or follow up on customer inquiries according to Customer Service Guidelines • Suggest process improvements and participate in customer service initiatives • Utilize technology tools within established guidelines • Maintain confidentiality of company and customer data • Participate in individual and team training and meetings • Follow PCI-compliant scripts and secure processes when capturing necessary payment information • Escalate issues requiring additional resolution or indicating systemic problems to management • Complete miscellaneous and specialized tasks to enhance customer satisfaction and meet center performance goals

🎯 Requirements

• High school diploma or GED required • 1-3 years of customer service experience; retail and contact center experience preferred • Excellent verbal and written communication skills • Ability to convey and receive information so that a reasonable customer can understand with minimal need for clarification and without disruption to the interaction • Strong computer proficiency in Microsoft Office • Adaptability to company-provided technology • Outstanding interpersonal and relationship-building skills • Strong follow-up and problem-resolution abilities • Ability to multitask effectively in a fast-paced environment • Excellent organizational and communication skills • Ability to work independently, adhere to a structured schedule, and manage daily tasks with minimal supervision • Flexibility to work nights and weekends based on business needs • Strong internet connection of at least 100 Mbps for remote employees • Basic adherence to PCI compliance standards

🏖️ Benefits

• Merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies • Support for individual development plus career mobility within the family of brands • Local volunteer opportunities • Annual donation and volunteer match to eligible nonprofit organizations • Philanthropic activities to support communities • Medical, dental, and vision insurance • 401(K) retirement • Employee Assistance Program (EAP) • Paid time off and holidays