Solutions Engineer

🕒 September 28

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $140k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 45 days.
• Jobs at this company usually fill in 37 days.

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Koalafi

WebsiteLinkedInAll Job Openings

201 - 500 employees

💸 Finance

💳 Fintech

💰 Debt Financing on 2022-08

Finance • Fintech

Koalafi is a company that provides non-prime financing solutions, allowing more customers to make crucial purchases with convenience and support. By offering lease-to-own and second-look financing options, Koalafi enables retailers to accommodate a wider range of credit scores, helping close the financing gap for up to 47% of U. S. adults who don't qualify for traditional financing. Their services report payment activity to credit bureaus, thus helping customers build credit while making purchases easier and more affordable. Koalafi's data-driven applications ensure quick and confident customer approvals, supporting retailers in increasing conversions and consumer loyalty.

📋 Description

• Serve as the end-to-end technical owner for external partner and merchant integrations • Design integration paths from discovery through build, launch, and ongoing production support • Guide partner development teams, validate implementations, and keep integrations healthy in production • Develop mastery of all offered integrations, partner implementations, configurations, and unique characteristics • Understand Koalafi products and platform architecture, including application flow from origination through approval, checkout, and funding • Own new integrations through discovery, build, QA, and release • Support rollouts to new merchants and partner with sales to identify engagement opportunities • Triage and prioritize partner-submitted issues using observability tools • Partner with Engineering, Product, and Sales to identify and complete integration enhancements • Improve internal processes and own rollout and adoption of process improvements • Develop external partner communications for outages, breaking changes, upgrades, and new feature adoption • Establish and champion partner ticketing processes • Audit manual processes for automation opportunities and error reduction • Maintain cross-functional meetings, internal and external documentation, and integration operating processes • Accelerate go-to-market efforts without writing production code

🎯 Requirements

• Solid understanding of REST APIs, webhooks, and common integration patterns • Experience with e-commerce platforms (Shopify, BigCommerce, Magento) or POS systems is a strong plus • Familiarity with software engineering principles and software architecture • Familiarity with at least one programming language, such as GoLang, JavaScript, or Python • Able to write SQL queries and use troubleshooting tools such as Elastic, Fullstory, and Postman • Eagerness to leverage AI tools for initial triage and investigation • Ability to translate complex technical concepts into partner-friendly language • Strong collaboration skills across business, product, and engineering teams • Ability to work independently and collaboratively and seek feedback • Highly organized, detail-oriented, curious, and comfortable navigating ambiguity • Problem-solving ability to identify process gaps and synthesize partner problems into technical solutions • Excellent written and verbal communication skills, especially for structured documentation or integration guides • Bachelor's degree in Information Technology, Computer Science, Computer Information Systems, or a related field preferred • 6+ years in a technical, client-facing role such as Solutions Engineer, Solutions Architect, Integration Engineer, or Technical Consultant

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • 20 PTO days + 11 paid holidays • 401(k) retirement with company matching • Student Loan & Tuition Reimbursement • Commuter assistance • Parental leave (maternal + paternal) • Inclusion and Associate Engagement Programs • Company bonus plan eligibility • In-office, hybrid, or remote work options for associates near office locations

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