Senior IT & Events Engineer

Job not on LinkedIn

🔥 19 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $114k - $162.8k / year

⏰ Full Time

🟠 Senior

🎪 Events

👻 Ghost score 2%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kong Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💼 Consulting

📦 Logistics

🔌 API

💰 $100M Series D on 2021-02

Consulting • Logistics • API

Kong Inc. is a company that provides a comprehensive API platform designed to facilitate API management, AI integration, and developer productivity. It offers solutions like Kong Gateway, Kong Konnect, and a variety of other tools targeted at managing and optimizing the API lifecycle. Kong's platform supports multi-cloud environments and is built to deliver high performance and security. It is notably recognized by Gartner as a leader in API management and supports innovations across industries like financial services, healthcare, and technology. The company emphasizes flexibility, security, and speed, making it a favored choice for enterprises looking to enhance their digital services through APIs. Kong also supports a robust community of developers and provides extensive integrations and plugins to streamline API management and operations.

📋 Description

• Design and document the Executive Support framework, including service tiers, SLAs, escalation protocols, and standard operating procedures • Build a proactive support model with preventative hardware audits, travel preparedness kits, and VIP onboarding/offboarding workflows • Curate and maintain a standardized catalog of executive hardware, peripherals, and home-office equipment • Deliver immediate, confidential, and empathetic technical assistance to executive leadership and executive business partners across macOS, iOS, Windows, and Android • Monitor devices, applications, meeting room technology, and collaboration tools to maintain executive technology readiness • Coordinate with administrative assistants and executive support teams globally • Handle sensitive information, data, and access with discretion • Provide technical coverage and redundancy for executive and leadership meetings • Lead technical staging and live production for marketing and corporate events, leadership meetings, town halls, customer briefings, and executive broadcasts • Maintain executive conference room systems and digital collaboration spaces • Define and procure loaner executive hardware for immediate deployment during hardware failures or travel emergencies • Author runbooks and knowledge-base materials for executive support scenarios • Establish feedback loops with executive assistants and leaders to track satisfaction and optimize service delivery • Serve as an escalation point for Tier 2/Tier 3 internal IT support issues • Collaborate with infrastructure service providers on site buildouts, infrastructure standards, and solutions • Participate in or lead pilots of software deployments, security policies, and productivity tools before company-wide rollouts

🎯 Requirements

• 5+ years in IT desktop support or systems engineering • At least 2+ years supporting C-level executives, venture partners, or board members in a fast-paced technology or high-growth SaaS environment • Deep expertise in macOS management and troubleshooting, including Jamf/Iru • Solid proficiency in Windows 11, including Intune/Entra ID • Strong administration experience with Google Workspace, Microsoft 365, Slack, Zoom, Okta, 1Password, and Jira/Confluence • Experience with AV/video conferencing hardware and control software, including Zoom Rooms, Neat, Crestron, and Shure audio systems • Firm grasp of home networking troubleshooting, including mesh Wi-Fi systems, DNS, VPNs, bandwidth contention, and ISP issues • Impeccable verbal and written communication skills • Proven ability to stay calm, poised, and decisive under high-pressure, time-sensitive circumstances • Professional integrity, emotional intelligence, and respect for confidential business matters • Flexibility to provide occasional on-call assistance outside standard working hours • Ability to travel as needed for high-profile executive events or board meetings • Professional certifications such as Apple Certified Support Professional, Jamf Certified Tech, Okta Certified Professional, or CompTIA Network+/Security+ are nice to have • Familiarity with OBS, vMix, and hardware switchers for live hybrid events is nice to have • Basic scripting or automation skills, including Python, Claude, Claude Code, and API integrations via n8n, are nice to have

🏖️ Benefits

• Equity • Bonus • Health insurance • Dental insurance • Vision insurance • Paid holidays • Paid time off (PTO) • Professional development opportunities and tools

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