Business Analyst – ServiceNow

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🧐 Business Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Koniag Government Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏛️ Government

🎖️ Defense

💼 Consulting

Government • Defense • Consulting

Koniag Government Services is an Alaska Native Corporation (ANC) that provides technical, professional, and operational expertise to the U. S. public sector. KGS supports Defense & Intelligence, Federal Civilian, and Health customers with enterprise solutions, professional services, and operations management, and emphasizes mission-focused outcomes, contracting speed (ANC direct awards), and strategic/technology partnerships. The company positions itself as a mission partner delivering people, technology, and program management to government customers.

📋 Description

• Elicit, analyze, and document business requirements from stakeholders across various departments • Translate business needs into functional specifications and user stories for ServiceNow solutions • Facilitate requirements workshops, interviews, and focus groups • Analyze business processes and workflows to identify improvement opportunities • Create process flow diagrams, use cases, and workflow documentation • Collaborate with ServiceNow developers and administrators on requirements implementation • Define acceptance criteria and develop test plans • Conduct gap analysis between current and desired future states • Design and document ServiceNow configuration requirements, including forms, workflows, catalog items, and reports • Support user acceptance testing coordination and defect resolution • Create training materials and conduct end-user training • Develop and maintain requirements traceability matrices • Participate in backlog grooming and sprint planning in Agile development • Work with the Product Owner to prioritize enhancement requests and feature requirements • Maintain business process documentation and standard operating procedures • Analyze system usage data and metrics • Support ServiceNow platform upgrades by assessing business impact and requirements • Support change management activities related to ServiceNow implementation and user adoption

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience • Minimum 1-3 years of experience as a Business Analyst, preferably in IT or enterprise systems • At least 1-2 years of hands-on experience with ServiceNow platform • Proven experience gathering and documenting business requirements • Experience with business process analysis and process improvement methodologies • Track record of successfully delivering technology projects from requirements through implementation • Experience with Agile/Scrum development methodologies • Strong understanding of ServiceNow platform capabilities and modules • Proficiency in creating process flow diagrams using tools like Visio, Lucidchart, or similar • Experience with requirements management tools (Jira, Azure DevOps, Confluence, SharePoint) • Knowledge of ITIL processes (Incident, Problem, Change, Service Request, Knowledge Management) • Understanding of workflow design and automation concepts • Ability to create mock-ups and wireframes for user interface designs • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Visio) • Basic understanding of relational databases and data relationships • Familiarity with reporting and analytics tools • Knowledge of system integration concepts and data flow mapping • Understanding of user experience (UX) principles • Outstanding written and verbal communication skills • Collaborative team player who works effectively across functions • Strong facilitation and presentation skills • Active listening skills with ability to ask probing questions • Stakeholder management and relationship building capabilities • Customer-focused approach with emphasis on user satisfaction • Ability to obtain a Public Trust • Desired: ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist (CIS) • Desired: Experience with ServiceNow modules such as ITSM, ITOM, ITBM, CSM, or HRSD • Desired: Business Analysis certifications (CBAP, CCBA, PMI-PBA) • Desired: ITIL Foundation certification • Desired: Prior government consulting experience

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) retirement plan • Paid time off • Paid parental leave • Life and disability insurance • Flexible spending accounts • Commuter benefits • Tuition reimbursement