Junior Computer User Support Specialist

🔥 8 minutes ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Koniag Government Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏛️ Government

🎖️ Defense

💼 Consulting

Government • Defense • Consulting

Koniag Government Services is an Alaska Native Corporation (ANC) that provides technical, professional, and operational expertise to the U. S. public sector. KGS supports Defense & Intelligence, Federal Civilian, and Health customers with enterprise solutions, professional services, and operations management, and emphasizes mission-focused outcomes, contracting speed (ANC direct awards), and strategic/technology partnerships. The company positions itself as a mission partner delivering people, technology, and program management to government customers.

📋 Description

• Provide technical support to customers for a wide range of computer-related issues • Listen to customer problems and document them appropriately • Diagnose, problem-solve, and resolve customer issues • Follow up with customers to ensure problems are resolved • Update the knowledge base with process changes and recommended solutions • Escalate more complex problems when appropriate • Answer inquiries regarding requests, incidents, or problems • Document all aspects of interactions in the ticketing system • Conduct meaningful Knowledge Base searches • Immediately escalate security-related issues • Provide assistance with computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems • Perform other O&M duties as assigned across infrastructure, cloud, system administration, networking, security, disaster recovery, software, and help desk services • Support KDS and its HUD government customer in the HUD IT Modernization effort

🎯 Requirements

• High school degree required • Associate's degree in a related field, such as information technology or computer science • Extensive knowledge of MS Office beyond basic personal use • Familiarity with technical infrastructure including LANs, WANs, and servers • 0–2 years demonstrated experience with Cloud Email, Collaboration Sites/Shared Workspace, Office Suites capabilities and solutions, and cloud capabilities and solutions • 0–2 years demonstrated experience in O&M of Hardware Support Services • 0–2 years demonstrated experience in O&M of System Administration and Virtualization Services • 0–2 years demonstrated experience in O&M of Shared Service and Help Desk Services • Strong problem-solving and analysis skills • Ability to work and communicate in a team environment • Knowledge of Agile methodology and frameworks • Experience and knowledge in software development lifecycles • Excellent written and verbal communication skills • Experience with Federal consulting

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) retirement plan • Paid time off • Paid parental leave • Life and disability insurance • Flexible spending accounts • Commuter benefits • Tuition reimbursement