Web Content Specialist – Tier 2 Integration

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Content Marketing Manager

👻 Ghost score 10%

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Koniag Government Services

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1975

🏛️ Government

🎖️ Defense

💼 Consulting

Government • Defense • Consulting

Koniag Government Services is an Alaska Native Corporation (ANC) that provides technical, professional, and operational expertise to the U. S. public sector. KGS supports Defense & Intelligence, Federal Civilian, and Health customers with enterprise solutions, professional services, and operations management, and emphasizes mission-focused outcomes, contracting speed (ANC direct awards), and strategic/technology partnerships. The company positions itself as a mission partner delivering people, technology, and program management to government customers.

📋 Description

• Create, update, maintain, and publish content for public-facing and internal websites and applications • Ensure web content is accurate, current, properly formatted, and consistent with content and design standards • Coordinate website and application content updates through review and government approval processes • Maintain a consistent look and feel across assigned websites and digital applications • Support Operations Managers and program stakeholders with communications and content requirements • Manage standard operating procedures and administrative guides for website and application content management • Coordinate updates across content, design, operations, and technical teams • Maintain online content inventories, schedules, and documentation • Review website content and functionality for broken links, outdated information, formatting issues, and other user-facing problems • Provide Tier 2 support for websites, CMS platforms, web applications, and integrations • Investigate incidents escalated from Tier 1 and determine the source and scope of issues • Troubleshoot CMS functionality, authentication, permissions, web forms, links, content publishing, application behavior, and system interfaces • Replicate issues and document troubleshooting steps, findings, and resolutions • Coordinate with developers and technical teams on code, infrastructure, application, and technical issues • Validate fixes and application changes before closure or return to users • Monitor recurring issues and identify potential corrective actions • Maintain technical and operational documentation, including knowledge base articles, troubleshooting procedures, known issues, and support guides • Support testing and validation of website, CMS, application, and integration changes before production release • Analyze customer requests, project requirements, and technical issues • Coordinate schedules, requirements, dependencies, and activities across internal and external teams • Provide project support through documentation management, status tracking, task coordination, and follow-up • Participate in meetings with government customers and cross-functional personnel • Communicate technical issues and solutions to technical and non-technical audiences • Support processes improving website operations, content management, and Tier 2 support

🎯 Requirements

• Must hold an active Secret clearance supported by a Tier 3 background investigation • Bachelor's degree in communications, information technology, computer science, web development, digital media, or a related field preferred • Relevant professional experience may be considered in place of a degree when permitted by contract requirements • 3–5 years of experience supporting websites, web applications, content management systems, digital content, application support, or related technical operations • Experience using enterprise content management systems to create, maintain, and publish website content • Experience troubleshooting website or web application issues beyond basic Tier 1 support • Experience coordinating technical issues across content, operational, and development teams • Experience documenting technical issues, troubleshooting activities, resolutions, and escalation information • Working knowledge of content management systems and website publishing processes • Understanding of modern web technologies, including HTML and CSS • Understanding of website architecture, navigation, links, forms, media, and common browser-related issues • Understanding of application troubleshooting, incident management, and Tier 2 escalation processes • Ability to investigate and document issues involving web applications and connected systems • Familiarity with user access, roles, permissions, and authentication concepts • Ability to use browser-based troubleshooting and diagnostic tools • Strong analytical and technical troubleshooting ability • Strong written and verbal communication skills • Ability to translate technical issues into understandable language • Strong attention to detail • Ability to distinguish between content, configuration, integration, and application-development issues • Ability to manage multiple incidents, content requests, and project activities simultaneously • Strong problem-solving and follow-through skills • Ability to work effectively across content, operations, development, infrastructure, and government stakeholder teams • Ability to follow established processes while identifying opportunities to improve troubleshooting and support procedures • Strong customer service orientation and ability to work effectively in an SLA-driven environment

🏖️ Benefits

• Medical, dental, and vision insurance • 401(k) retirement plan • Paid time off • Paid parental leave • Life and disability insurance • Flexible spending accounts • Commuter benefits • Tuition reimbursement