Healthcare IT Applications Specialist

🔥 2 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Konica Minolta Healthcare Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1936

🏥 Healthcare

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Konica Minolta Healthcare Americas, Inc. is the medical-imaging division of Konica Minolta operating in the Americas. It provides diagnostic imaging solutions including digital radiography hardware, PACS/RIS imaging software (Exa platform), service and support offerings, and operational intelligence tools (AeroRemote). The company also develops and integrates advanced clinical imaging techniques and AI-based image-processing capabilities (e. g. , bone suppression, dynamic digital radiography) in partnership with AI vendors to help hospitals, imaging centers and clinicians improve diagnostics and workflow.

📋 Description

• Support implementation and adoption of Konica Minolta Healthcare IT solutions, including the Exa platform • Deliver onsite and remote application training to radiologists, technologists, PACS administrators, physicians, clinical staff, and other end users • Adapt training to different audiences and workflows • Prepare and independently conduct assigned training sessions after onboarding • Analyze imaging and clinical workflows and work with customers and internal teams to configure, validate, and improve supported workflows • Support PACS/RIS implementations and go-live activities • Complete pre-implementation tasks and verify application readiness • Investigate, reproduce, document, troubleshoot, and escalate application issues • Support sales demonstrations and explain product functionality and workflow benefits • Maintain project documentation, training reports, activity tracking, issue trackers, workflow documentation, and travel/expense reports • Manage tasks, schedules, travel, customer commitments, and deadlines • Collaborate with Sales, Implementation, Support, Product, Engineering, and other teams • Communicate customer expectations, project status, risks, limitations, and next steps • Build product and industry knowledge, incorporate feedback, improve internal materials and processes, and attend required training or industry events

🎯 Requirements

• College degree and/or five years of relevant professional experience • Relevant medical imaging, radiology, clinical applications, healthcare IT, or customer-facing software implementation experience is strongly valued • Strong verbal and written communication, presentation, and customer training abilities • Ability to understand and explain complex software workflows to audiences with different technical backgrounds • Sound judgment, analytical thinking, problem-solving ability, and willingness to investigate issues before escalating • Organization, attention to detail, reliable documentation, time management, accountability, and ability to work independently after training • Comfort with travel, customer-facing work, changing schedules, and collaborative cross-functional work • Valid driver’s license and reliable transportation where required for assigned travel • PACS and/or RIS application experience preferred • Radiologic technologist or medical imaging background preferred • Experience with customer training, application implementations, go-lives, demonstrations, or workflow optimization preferred • Familiarity with imaging workflow from order/scheduling through acquisition, interpretation, reporting, and result distribution preferred • Familiarity with DICOM, HL7, voice recognition, clinical interfaces, post-processing tools, or healthcare IT networking concepts preferred • Ability to travel up to 75% • Proximity to a major airport is strongly preferred

🏖️ Benefits

• Fully remote work arrangement • Travel to customer locations, up to a maximum of 75%

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