IT Systems Specialist

🔥 3 minutes ago

🦌 Connecticut, New Hampshire, +4 more states – Remote

🦌 Connecticut – Remote 🗻 New Hampshire – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote ⚓ Rhode Island – Remote 🍁 Vermont – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Intent Clinical

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💼 Consulting

⚖️ Legal

🏥 Healthcare

Consulting • Legal • Healthcare

Intent Clinical is a leading provider of focused care for individuals facing challenges in mental health, addiction, neurodiversity, and aging-related complications. They offer personalized care plans that prioritize family well-being and crisis management, aiming to support clients through complex life transitions while fostering collaboration among families, behavioral health professionals, and employers. With a wide range of services including care management, specialized coaching, and behavioral health navigation, Intent Clinical is dedicated to enhancing the overall quality of life for their clients and their loved ones.

📋 Description

• Build and manage Intent Clinical's technology infrastructure, IT Helpdesk, and protocols for a growing nationally distributed remote-first team • Establish and monitor platforms, systems, and tools supporting business operations and care delivery • Resolve technology issues and provide product management capabilities for the technology roadmap • Identify recurring issues and implement fixes, automation, or self-service tools • Support CRM (Salesforce) operations and other record systems through dashboards, workflows, and problem solving • Evaluate, pilot, and advise on emerging technologies including AI; build best practices as adoption scales • Support adoption of SOC 2, HITRUST, and HIPAA frameworks through data protection policies, access controls, encryption standards, risk analysis, and audit trails • Conduct regular staff training to maintain a culture of compliance • Enhance helpdesk processes and triage, troubleshoot, and resolve tickets across multiple time zones • Support Microsoft 365, including Azure AD/Entra ID, Exchange Online, SharePoint, productivity applications, and Teams • Maintain and enhance IT onboarding/offboarding protocols and device management standards • Research and coordinate with external vendors or contractors for specialized technology support or security issues • Partner with finance on the IT budget • Report to the Director of Operations

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field or equivalent experience • Minimum of 3 years of IT experience, with responsibility for support, infrastructure, security, and compliance • 2+ years of experience with a CRM; Salesforce preferred • Experience implementing and maintaining compliant systems such as SOC 2, HITRUST, and HIPAA in a healthcare or behavioral health environment • Demonstrated interest and experience with AI tools in a professional setting, with judgment to know when to trust, verify, or build review steps around their output • Strong experience with cloud-based systems, endpoint management, and SaaS platform administration • Exceptional judgment around data privacy, security protocols, and handling sensitive client information • Proactive, solutions-oriented mindset • Strong communication skills with ability to translate technical concepts clearly for non-technical staff • Highly self-directed; comfortable working with non-technical departments or vendors • Nice to have, not required: experience supporting clinical or care delivery operations • Nice to have, not required: experience with Salesforce • Nice to have, not required: relevant certifications such as CompTIA Security+, Microsoft 365 Certified, or ITIL Foundation • Nice to have, not required: experience with outsourced IT/MSP relationships • Nice to have, not required: familiarity with AI governance or AIOps/MLOps concepts

🏖️ Benefits

• Flexible work environment, with primarily remote work • Collaborative and supportive culture focused on personal and professional growth • Health insurance • Dental insurance • FSA plan • Matching 401K plan • Wellness incentives of up to $500 annually • Monthly phone stipend • Year-end performance bonus eligibility

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume