IT Portfolio and Demand Management Specialist

🔥 6 minutes ago

🌵 Arizona, Florida, +11 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote ⛷️ Utah – Remote 🧀 Wisconsin – Remote

💵 $106.8k - $160.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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St. Charles Health System

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1918

🏥 Healthcare

📚 Education

Healthcare • Education

St. Charles Health System is a regional health care system based in Central Oregon that operates multiple hospitals and campuses (including Bend, Redmond, Prineville, and Madras). The organization provides acute and community health services—examples in the provided text include a family birthing center, EKG and other clinical care roles, workforce development (paid CNA training in partnership with a local community college), and a patient-centered culture emphasizing caregiver engagement and community ties. The system promotes recruitment and internal career mobility, offers employee benefits, and serves local communities in Central Oregon.

📋 Description

• Facilitate IT demand management by capturing, evaluating, and prioritizing technology-related requests • Establish and enforce intake standards for service requests, enhancements, optimization efforts, and projects • Develop and communicate portfolio dashboards, executive summaries, scorecards, and pipeline reports • Partner with business and IT stakeholders to organize and mature business cases • Coordinate approvals, level-of-effort estimates, discovery findings, architectural reviews, and stakeholder alignment • Facilitate assessment of regulatory, security, technical, and operational risks • Monitor and administer the demand intake lifecycle through submission, triage, discovery, estimation, approval, deferral, rejection, or conversion • Coordinate non-project work through appropriate operational pathways • Review proposed initiatives for legal, regulatory, privacy, and organizational compliance • Govern the demand pipeline and portfolio backlog through scoring, ranking, prioritization, and sequencing • Define and refine prioritization criteria, scoring methods, and review practices • Facilitate recurring demand and portfolio review forums and prepare decision materials • Maintain accurate portfolio data in demand and portfolio management tools • Leverage ServiceNow Strategic Portfolio Management capabilities for intake, tracking, prioritization, reporting, and workflow automation • Partner with the PMO to track portfolio health and strategic value delivery • Monitor IT resource capacity and recommend timing, sequencing, and tradeoffs • Design and maintain tools, templates, and intake frameworks for resource planning and effort estimation • Partner with project and operational leaders to monitor execution and adjust allocations or priorities • Provide and oversee timely, efficient, and accurate customer service • Support organizational vision, mission, values, safety, confidentiality, compliance, and corporate integrity • Collaborate on process improvements using Lean principles, concepts, and tools • Perform additional duties of similar complexity as assigned

🎯 Requirements

• Bachelor’s degree or combination of education, related industry certification, and experience to perform the full scope of the position • Minimum of five (5) years of IT or similar professional experience • Recent experience, preferably within the last three to five years, supporting demand intake, portfolio coordination, project intake, operational prioritization, or resource capacity planning • Experience in a healthcare, clinical, hospital, ambulatory, affiliate, or similarly regulated environment • Reads, writes, and speaks English • Intermediate to advanced proficiency in Microsoft Outlook, Word, Excel, and Visio • Intermediate to advanced proficiency in database management and document preparation • Demonstrated ability and experience using computer applications for project management • Experience using electronic medical record keeping systems • Ability to wear appropriate Personal Protective Equipment (PPE) • Ability to travel to all St. Charles Health System and affiliate sites as required • Approved residence in Oregon, Arizona, Arkansas, Florida, Idaho, Missouri, Montana, Nevada, New Mexico, North Carolina, Oklahoma, Tennessee, Utah, or Wisconsin • ServiceNow experience is highly preferred, particularly ServiceNow Strategic Portfolio Management, Demand Management, Project Portfolio Management, Resource Management, reporting, workflow automation, resource visibility, intake scoring, prioritization, and portfolio decision support • ServiceNow CIS-SPM or completion of ServiceNow Strategic Portfolio Management training preferred • At least one IT or professional certification such as ServiceNow, ITIL, PMP, Agile, Lean, or portfolio management certification preferred

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 403(b) retirement plan • Generous Earned Time Off (ETO) program • Remote work from an approved state • Ability to travel to business functions, trainings, and meetings as required • Occasional overnight travel