IT Desktop Support Technician – 2nd Shift

🔥 18 minutes ago

🐊 Florida, Illinois, +13 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Kraft & Kennedy, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

💼 Consulting

⚖️ Legal

🔒 Cybersecurity

Consulting • Legal • Cybersecurity

Kraft & Kennedy, Inc. is a managed IT and cybersecurity services firm that delivers 24/7/365 network operations, security operations, and strategic IT consulting for law firms, financial firms, corporate legal departments, corporations, and nonprofits. They provide managed services including enterprise content and messaging solutions, Microsoft 365 and Teams migrations, endpoint and desktop management, compliance and incident response, IT strategy and project management, and cloud collaboration with a focus on legal and regulated industries.

📋 Description

• Provide remote support to our geographically diverse nationwide clients using industry standard remote connections, internal ticketing system, monitoring consoles and more. • Provide on site assistance to clients on an as needed basis. • Assist both client end users and IT staff with a broad range of computer application problems, server issues, virtualization, SAN, networking issues, security issues and more. • Escalate issues and interact closely with third-party vendors and other team members helping manage the resolution of complex client issues. • Initiate and perform Root Cause Analysis (RCA) on more complex client issues for one-time resolution. • Contribute to special internal facing projects, as assigned, to facilitate the growth of the Support Practice Group. • Provide regional local on-site client support, as necessary.

🎯 Requirements

• Bachelor’s Degree in IT or related field or a minimum of 3 years of related work experience in lieu of a degree. • Strong customer service and communication skills. • Very organized and detail oriented, with a high degree of accuracy and follow up. • Strong problem solving and technical troubleshooting skills. • Experience supporting environments with Windows Server and Exchange infrastructure is preferred. • Experience with server and network administration, software deployment and MS office. Document management experience preferred but not mandatory. • Some combined industry experience with Windows desktops. • Virtualization and storage experience strongly preferred. • MCSE and/or related technical certifications are strongly preferred.

🏖️ Benefits

• Family oriented team environment with strong emphasis on work life balance • Medical, dental, HSA, life and long-term disability insurance • 401k with company match • Phone reimbursement • Holidays/vacation/sick days • Training on the latest technologies