Bilingual Patient Access Liaison

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🌪️ Kansas, Oklahoma, +2 more states – Remote

🌪️ Kansas – Remote 🌪️ Oklahoma – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

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Krystal Biotech, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

📦 Logistics

🏭 Manufacturing

Healthcare • Logistics • Manufacturing

Krystal Biotech, Inc. is a commercial-stage company focused on developing genetic medicines to address high unmet medical needs. Their mission is to develop and deliver redosable gene therapies for the treatment of severe, life-threatening, or rare diseases that have limited or no approved therapies. Krystal's first commercial product, VYJUVEK, is the pioneering redosable gene therapy designed to treat dystrophic epidermolysis bullosa. The company is advancing an integrated pipeline of genetic therapies aimed at correcting the root causes of serious and rare genetic diseases. Krystal utilizes a novel therapeutic platform based on a modified and engineered HSV-1 vector that is replication-defective and non-integrating, ensuring a safe and effective delivery of gene therapies. With two GMP facilities, Krystal is committed to the manufacturing and commercialization of transformative genetic medicines.

📋 Description

• Support patients with accessing treatment by educating patients and office staff about payer access and insurance processes, including payer authorization requirements • Assist patients and office staff with finding closer sites of care and home dosing options • Navigate office and site-of-care staff to identify personnel supporting coverage and access needs • Educate patients on copay assistance, patient assistance programs, and alternative affordability options • Provide non-medical educational support on initiating therapy • Prepare patients and coordinate appointments and treatments • Develop trusted relationships with patients and caregivers through phone, text, email, virtual, and in-person connections • Follow planned educational and support programs to optimize adherence • Educate large centers, community prescribers, and sites of care on product procurement, billing, and coding requirements • Document case progress, complete tasks, and perform case management in the Krystal patient CRM/Workflow system • Collaborate with specialty pharmacies, distributors, field sales, and internal cross-functional teams • Respond promptly to prevent lapses in treatment • Perform other duties as assigned

🎯 Requirements

• BS/BA degree required • 5+ years of experience in patient services, field reimbursement, biopharma sales, or account management required • Minimum 1 year working directly with patients/families providing education and access support • Bilingual in both English and Spanish • Scientific background and ability to learn product and disease information • Orphan or rare disease experience working directly with patients/caregivers • Familiarity with HIPAA guidelines and FDA regulations • Ability to travel between 30%-50% • Ability to handle difficult patient cases and resolve hurdles • Ability to work in a team environment and manage communication with internal team members, specialty pharmacy partners, and field sales • Ability to respond immediately when necessary, within 24 hours, to prevent lapses in treatment • Previous experience with Patient Journey Navigator (PJN) preferred • Experience in rare diseases, reimbursement, and distribution for buy & bill/medical-benefit products

🏖️ Benefits

• Equity / Stock Options • Medical and Prescription Drug Coverage • Dental and Vision Insurance • Short and Long-Term Disability Insurance • 401(k) With Company Match • Paid Holidays • Paid Time Off • Flexible Spending Accounts (Health Care & Dependent Care) • Employee Assistance Program & Benefits Concierge App • AD&D and Life Insurance • Wellness Rewards Program • Competitive compensation