Bilingual Mental Health Patient Coordinator

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $48k - $53k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

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Ohio Chapter, American Academy of Pediatrics (Ohio AAP)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1934

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Ohio Chapter, American Academy of Pediatrics (Ohio AAP) is dedicated to educating and advocating for the health and well-being of children and adolescents in Ohio. The organization offers resources, training, and advocacy actions aimed at improving pediatric care, promoting vaccination, and addressing key health issues in the community. They also facilitate engagement among healthcare providers and families through various educational programs and initiatives focused on child health.

📋 Description

• Coordinate appointments with providers for patients, referring physicians, and facilities across multiple states • Provide warm, friendly, and excellent customer service to patients, referral sources, and staff members • Schedule, reschedule, and cancel initial and subsequent appointments accurately using scheduling protocols and tools • Provide information about services to physicians and other callers • Respond promptly to patient, provider, and team member requests • Maintain and update patient information and knowledge of insurance protocols • Determine insurance benefits using eligibility systems, online websites, or phone calls • Explain benefits and financial obligations to patients and guarantors • Handle billing inquiries, collect out-of-pocket payments, and process payments accurately • Communicate insurance issues and work with billing teams to correct coverage issues • Maintain insurance panels • Obtain approval for schedule changes or cancellations as appropriate • Meet goals and objectives assigned by management • Escalate problems to management • Complete other duties based on patient needs • Adhere to quality and productivity standards

🎯 Requirements

• Experience with insurance eligibility • Bilingual Spanish speaking required • Attention to detail • Strong organizational skills • Ability to multitask and prioritize • Ability to work well in a team-driven environment • Monday–Friday availability, 9:00am–5:00pm EST

🏖️ Benefits

• Benefits eligible