Software Engineer, AI Automations – Senior, Staff

🕒 March 19

🏢🏡 New York City – Hybrid

💵 $130k - $215k / year

⏰ Full Time

🟠 Senior

🧑‍💻 Full-stack Engineer

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Kustomer

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

💰 $60M Venture Round on 2023-05

SaaS • B2B • Artificial Intelligence

Kustomer is a customer service platform that combines CRM, ticketing, and artificial intelligence to deliver a comprehensive solution for efficient and personalized customer experience management. The platform offers self-service options for customers, empowering them with instant solutions, and provides tools for agents to deliver exceptional service. Kustomer harnesses the power of AI to automate and optimize customer queries and interactions across multiple channels, ensuring secure and seamless experiences for both customers and service agents. The company's AI-driven approach enhances customer satisfaction and operational efficiency.

📋 Description

• Design, build, and deploy AI agents and automation that accelerate every phase of the SDLC, from code generation and review through testing, deployment, and monitoring • Stay at the forefront of AI and automation tooling, rapidly evaluating and incorporating forward thinking solutions to continuously push quality, efficiency, reliability, and development velocity • Partner with engineers across teams to identify friction, design solutions, and iterate quickly, championing best practices that drive real adoption of AI-powered tools across the engineering organization

🎯 Requirements

• Proven experience in a developer experience, developer tooling or platform engineering role • Experience evaluating, implementing and advocating for AI developer tools to solve complex engineering problems • 5+ years of full-stack programming background with the ability to design systems end-to-end with high-level programming languages like Go, Python, JavaScript, etc. • Ability to see the big picture across engineering and product to identify systemic inefficiencies • Experience with containers and deployment with ECS and Terraform is a big plus • Degree in Computer Science or a related disciplines

🏖️ Benefits

• 100% healthcare coverage • 401K • WiFi and Mobile reimbursement • Generous vacation policy • Pension (UK) • Supplemental health insurance (UK)