Director, Customer Partner – Professional Services

🕒 April 30

🏢🏡 New York City – Hybrid

💵 $161.5k - $348.8k / year

⏰ Full Time

🔴 Lead

👔 Director

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Kyndryl

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

🏢 Enterprise

🔒 Cybersecurity

☁️ SaaS

Enterprise • Cybersecurity • SaaS

Kyndryl is a leading IT infrastructure services provider, serving thousands of enterprise customers worldwide. The company specializes in designing, building, managing, and modernizing complex, mission-critical information systems. Kyndryl offers a range of services including IT consulting, cloud services, cybersecurity, data and AI solutions, and digital workplace transformation. With a strong focus on innovation, partnerships, and co-creation, Kyndryl helps businesses tackle IT complexity and drive operational excellence. The company operates across various industries such as automotive, healthcare, banking, and more, providing expertise and solutions to address industry-specific challenges. Kyndryl's global network and strategic alliances empower enterprises to adapt to the evolving technology landscape, ensuring their essential systems are reliable and efficient.

📋 Description

• Create, maintain and develop deep customer relationships to credibly build and maintain valued CxO relationships • Responsible for driving profitable growth leading with a consultative approach and Kyndryl Consult • Responsible for lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals • Deliver on budget, owning revenue, profit/loss, and growth objectives • Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth • Increase utilization and billability of resources assigned to their account • Generate opportunities, drives through to closure and expands existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals • Demonstrate distinctive expertise • Build deep industry expertise and apply that expertise to help customers realize value

🎯 Requirements

• 10+ years of experience managing sales process end-to-end • 5+ years of experience running account P&L $10M+ • Must have significant expertise in the Professional Services Industry • Deep knowledge of business and technology trends and industry best practices • Proven experience with revenue growth, cost, profitability, trends, and risks • Open minded and empathetic approach in relationships with customers

🏖️ Benefits

• Medical and dental coverage • Disability • Retirement benefits • Paid leave • Paid time off • Discretionary annual bonus program