In-Service Customer Coordinator

🔥 1 minute ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $49.5k - $106k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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L3Harris Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

L3Harris Technologies is a global aerospace and defense technology innovator, specializing in providing advanced solutions across air, land, sea, space, and cyber domains. The company focuses on delivering capabilities in areas such as autonomous systems, command and control, electronic warfare, and resilient communications, supporting both national security and commercial markets. Committed to innovation, L3Harris Technologies aims to advance technologies that enable their customers to effectively tackle the most complex challenges.

📋 Description

• Take and process customer communications by telephone, internet, and correspondence • Enter and maintain customer profile database records • Prepare and maintain status reports • Act as liaison for customers • Maintain knowledge of company products and customer service processes • Provide team administration support, functional leadership, and coaching/mentoring for ISAC employees • Support individual development plans and deliver In-Service technical skills training • Manage customer repair events from triage through return to service • Respond to customer support requests in a timely manner • Communicate repair, upgrade, and warranty policies • Track end-to-end customer repair activities • Coordinate repairs at International Service Centers, Factory, and Field Repairs • Coordinate Returned Material Authorizations, Sales and Service orders, Service Work Orders, and Purchase Orders • Review customer documentation and collect missing information • Provide customer quotes based on Service Provider estimates • Identify repair priorities to aid scheduling • Participate in Service Center coordination meetings • Assist with incoming parts and disposition to inventory or active repairs • Recommend process improvements and resolve complex assignments • Support internal and external meetings • Coordinate shipping activities in compliance with state, federal, global, and import/export regulations • Perform other assigned duties

🎯 Requirements

• High School Diploma or equivalent and a minimum of 8 years of prior relevant experience, or 2 years post-Secondary/Associates Degree with a minimum of 4 years of prior related experience • Ability to obtain a US Secret security clearance • Ability to possess and maintain US Passport for travel up to 10% (domestic and/or international) • 4+ years’ experience in Customer Administration or Repair Management environment • 2+ years’ experience dealing with international clients • 2+ years’ experience with export and customs compliance with knowledge in ITAR and controlled goods • Strong written and spoken communication skills • Competent presentation skills • Ability to prioritize and manage multiple projects • Acute attention to detail and excellent organizational skills • Ability to work in a fast-paced customer environment • Ability to learn new software, systems and processes quickly • Ability to collect data to develop detailed cost quotations • Ability to participate effectively in a self-directed work team • Ability to organize and coordinate formal meetings, including recording action items • Understanding of Aerospace / High Tech industry is an asset

🏖️ Benefits

• 9/80 schedule with every other Friday off • Health insurance • Disability insurance • 401(k) match • Flexible spending accounts • Employee Assistance Program (EAP) • Education assistance • Parental leave • Paid time off • Company-paid holidays