Manager, Project Initiation – Client Services

🔥 1 minute ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

👻 Ghost score 10%

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LabConnect

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2002

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $24.5M Series A - LabConnect on 2017-06

Healthcare • Pharmaceuticals • Biotechnology

LabConnect is a global central laboratory solutions partner that provides technology-driven, customized, orchestrated, and scalable laboratory and data services to support clinical trials and drug development worldwide. Its offerings include central and specialty bioanalytical testing, radiopharmaceutical support, decentralized/near-home collection, custom collection kits and high-volume kitting, companion diagnostics and assay validation, data management and harmonization, regulatory and scientific project management, and commercial/post-market support. LabConnect serves sponsors and CROs across multiple therapeutic areas (oncology, vaccines, cell and gene therapy/ATMPs and more), emphasizing program oversight and operational execution for clinical research.

📋 Description

• Oversee daily Project Initiation operations and lead the team toward organizational goals • Serve as the first point of contact for management issues related to setup of new or amended clinical trials • Coordinate with internal functional departments on database setup and study needs • Maintain communication with directors and managers regarding operational changes • Evaluate process flows and identify improvement opportunities • Create or oversee training materials, templates, job aids, and SOPs • Implement lessons learned and process changes across Project Initiation and impacted departments • Develop tools to monitor process effectiveness and support evaluation initiatives • Ensure new clinical test procedures and IT database validations are completed and acceptable before specimen receipt and reporting • Assist with interviewing and hiring Project Initiation staff • Participate in process improvement initiatives and departmental metrics reporting • Directly supervise Project Initiation team members as needed • Assign clinical trial protocols to meet quality and timeline requirements • Mentor and train new team members • Coach, develop, and retain associates through performance management and career development • Perform additional related tasks supporting departmental and organizational goals

🎯 Requirements

• Bachelor's degree (B.A./B.S.) from four-year college or university with minimum of 5 years’ setup-related and/or project management experience • Equivalent combination of education and experience may be accepted as a substitute for the specified education and experience • Experience in customer service • Excellent organization, interpersonal, communication, and problem-solving skills • Excellent attention to detail, planning, problem-solving, organizational, and time-management skills • Listening and verbal comprehension skills, including translating client needs to team members • Ability to make well-thought-out decisions and adapt to changing environments and requirements • Ability to work independently and collaboratively • Ability to adhere to established timelines, processes, and procedures • Customer service/client relationship management skills • Working knowledge of Microsoft Office applications, including word processing, spreadsheets, and PowerPoint • Ability to read, analyze, and interpret business periodicals, professional journals, and technical procedures • Ability to write business correspondence and procedure manuals • Ability to present information and respond to managers’ and clients’ questions • Ability to perform calculations and manage budgets • Ability to apply mathematical concepts to clinical trial budget management and metrics analysis • Ability to solve practical problems with limited standardization • Ability to interpret written, oral, diagram, or schedule-based instructions • Minimal travel requirement