Customer Service Support Representative

🔥 5 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $2G Post-IPO Debt - LabCorp on 2024-09

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a global leader in laboratory services, diagnostics, and drug development. The company provides testing, data and scientific insights to doctors, hospitals, pharmaceutical companies, researchers and patients, reaching more than 160 million patients annually. Labcorp operates a large global laboratory footprint with roughly 71,000 employees across 100+ countries and invests in advanced technologies (including AI and digital solutions) to accelerate drug development, support precision medicines (such as cell and gene therapies and oncology diagnostics), and inform clinical decision-making.

📋 Description

• Manage inbound and outbound calls in a timely manner, averaging 50-60 calls per day • Follow approved standard operating procedures to update and provide information needed to resolve denied claims • Evaluate current policies and SOPs and recommend process improvements • Handle sensitive information confidentially • Read and understand explanations of benefits or correspondence • Document all accounts according to guidelines and regulations • Communicate by telephone with physicians, insurance companies, and patients • Work with physician offices, hospital laboratories, patients, and internal customers to address client needs accurately and efficiently • Provide product education and handle a wide variety of questions • Ensure a world-class customer experience

🎯 Requirements

• High School Diploma or GED equivalent • 1 year or more Customer Service experience • Strong phone and verbal communication skills • Active listening skills • Ability to meet deadlines • Critical thinking skills • Ability to utilize tools to verify eligibility, claim status and/or obtain better billing information • Ability to read and understand explanations of benefits or correspondence • Ability to handle sensitive information confidentially • Ability to work Monday-Thursday 9 AM to 6 PM EST and Friday 8 AM to 5 PM EST

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan • Career-building opportunities • Opportunities to develop new skills