HR People Services Specialist II

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $24 - $27 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

👥 People Operations

👻 Ghost score 0%

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $2G Post-IPO Debt - LabCorp on 2024-09

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a global leader in laboratory services, diagnostics, and drug development. The company provides testing, data and scientific insights to doctors, hospitals, pharmaceutical companies, researchers and patients, reaching more than 160 million patients annually. Labcorp operates a large global laboratory footprint with roughly 71,000 employees across 100+ countries and invests in advanced technologies (including AI and digital solutions) to accelerate drug development, support precision medicines (such as cell and gene therapies and oncology diagnostics), and inform clinical decision-making.

📋 Description

• Resolve complex HR inquiries from employees through case management, telephony, chat, and appointment bookings • Ensure timely and high-quality service delivery, meeting performance and quality Service Level Agreements (SLAs) • Drive completion of complex, time-sensitive activities to meet deadlines • Provide policy guidance and advanced assistance on HR process navigation for employees • Serve as a subject matter expert and partner with COEs and stakeholders on knowledge transfer and process optimization projects • Mentor and guide team members • Create and maintain training content and facilitate training sessions • Support onboarding for new People Services team members • Drive compliance with global policy and labor laws, documentation standards, process and data audits • Identify and address trends or inefficiencies and contribute to service enhancement projects • Support global HR projects • Provide other HR support as needed

🎯 Requirements

• 2 or more years of experience in Human Resources or related field with at least a 2-year degree in Human Resources or a field applicable to the role, OR 3 or more years of experience within Human Resources or related field with a High School Diploma or equivalent • 1 or more years' experience using HR Systems and tools including Workday and ServiceNow • 1 or more years of hands-on experience in a telephony or case management role, demonstrating familiarity with high-volume customer interactions or case handling • Strong command of English language, both written and verbal • Advanced issue resolution, problem-solving, and decision-making skills • Basic knowledge and understanding of AI tools • Strong attention to detail, ability to manage multiple priorities, and commitment to maintaining confidentiality • Strong analytical skills • Excellent communication skills

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan