Manager, Client Success

🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $90k - $117k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $2G Post-IPO Debt - LabCorp on 2024-09

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a global leader in laboratory services, diagnostics, and drug development. The company provides testing, data and scientific insights to doctors, hospitals, pharmaceutical companies, researchers and patients, reaching more than 160 million patients annually. Labcorp operates a large global laboratory footprint with roughly 71,000 employees across 100+ countries and invests in advanced technologies (including AI and digital solutions) to accelerate drug development, support precision medicines (such as cell and gene therapies and oncology diagnostics), and inform clinical decision-making.

📋 Description

• Maintain and enhance client relationships with existing customers • Create strategies supporting client and internal business objectives • Identify expansion and portfolio performance improvement opportunities • Support quality improvement and health outcomes initiatives • Manage client retention and satisfaction • Understand client needs, objectives, and pain points related to quality performance and gaps-in-care solutions • Operate as a consultative partner to enterprise clients • Create plans to retain clients and grow impact in alignment with client goals • Articulate client goals to internal audiences and coordinate delivery • Proactively manage enterprise accounts • Initiate strategic discovery conversations to identify growth opportunities • Collaborate cross-functionally to ensure successful service delivery • Manage contractual obligations, service level agreements, and key performance indicators • Influence stakeholders and drive recommendations for complex problem resolution • Maintain internal reporting and documentation in Salesforce and applicable areas • Build and execute an annual retention plan • Provide timely and accurate forecasts of book-of-business revenue • Lead training for other teams on programs and market updates • Recommend strategies to optimize collaboration and ways of working • Retain complex client relationships and identify growth opportunities within the assigned book of business

🎯 Requirements

• Bachelor’s degree • 7 years’ experience of customer-facing experience in customer success, account management, customer support and/or sales • Experience managing complex health plan customers and successfully growing and retaining accounts • Strong understanding of quality performance programs including HEDIS, Medicare Stars, NCQA, and other quality ratings systems • Experience using Salesforce tools such as Salesforce.com • Ability to prioritize and manage multiple tasks • Ability to creatively solve problems and escalate obstacles as needed • Strong executive presence • Excellent written and verbal presentation skills • Strong interpersonal skills and ability to form relationships with decision makers and influencers at all levels • Analytical and problem-solving skills to influence, negotiate and close deals while maintaining customer satisfaction and retention • Ability to serve as a team resource and thought leader • Ability to collaborate and work inclusively as a skilled individual contributor • Ability to travel ad hoc, up to 20% of the time

🏖️ Benefits

• Annual bonus under the Labcorp Bonus Plan • Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan