Senior Account Manager, Client Success – Innovative Payor Partnerships

🔥 1 minute ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $90k - $117k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $2G Post-IPO Debt - LabCorp on 2024-09

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a global leader in laboratory services, diagnostics, and drug development. The company provides testing, data and scientific insights to doctors, hospitals, pharmaceutical companies, researchers and patients, reaching more than 160 million patients annually. Labcorp operates a large global laboratory footprint with roughly 71,000 employees across 100+ countries and invests in advanced technologies (including AI and digital solutions) to accelerate drug development, support precision medicines (such as cell and gene therapies and oncology diagnostics), and inform clinical decision-making.

📋 Description

• Manage new, innovative client relationships with health plans and other healthcare payer clients as the primary point of contact for onboarding, escalations, contractual questions, and ongoing operations • Coordinate outreach and follow-up for prospective partners across internal teams • Use CRM and analytic tools to maintain client data, track renewals, and generate actionable insights • Monitor and report client success metrics, including KPIs, NPS, renewal rates, and adoption metrics • Collect and analyze client feedback to improve service delivery and product offerings • Understand new customer types, their challenges, and business objectives; develop Labcorp product and solution approaches • Assess customizations and internal process steps, navigating them with limited client friction • Support customized proposals with tailored value propositions, novel pricing models, and Labcorp products and services • Lead cross-functional initiatives to integrate new client types into established processes • Support regulatory approvals, pilot or evidence-generating collaborations, and joint strategy sessions • Align client expectations with product delivery and identify mitigation strategies • Partner with sales and product teams to identify revenue growth and expanded service adoption opportunities • Perform customized operational and financial analytics covering sourcing trends, payment timeliness, contract compliance, and system access • Support sales presentations by preparing sales team members for product and operational nuances • Influence timelines and negotiate with internal resources to deliver on SLAs and client expectations • Retain complex client relationships while identifying growth opportunities within the assigned book of business

🎯 Requirements

• Bachelors degree • 5+ years experience healthcare experience, including knowledge of healthcare regulatory requirements and compliance standards • Strong ability to act independently in managing client and internal requests • Demonstrated ability to influence decisions while exercising sound judgment on when to escalate issues to management • Proven experience in client success or account management including onboarding and long-term relationship management • Skilled at managing multiple deadlines with a keen sense for prioritization • Advanced business acumen, including understanding of business priorities, profitability metrics, revenue optimization strategies, market competition, and organizational efficiencies • Strong project management skills with ability to lead cross-functional initiatives • Advanced understanding of health and wellness strategies and delivery • Advanced understanding of business planning and execution • Exceptional communication skills and ability to interact successfully with senior leaders in client organizations • Strong leadership and client relationship-building skills • Strong Microsoft Office skills, primarily Excel, PowerPoint, and Word • Strong writing and editing skills • Highly detail-oriented writing, editing, and program management capabilities • Solid grasp of the diagnostic and wellness industries

🏖️ Benefits

• Annual bonus under the Labcorp Bonus Plan • Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan