Specialty Customer Support Executive, Strategic Accounts

🔥 1 minute ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

💰 $2G Post-IPO Debt - LabCorp on 2024-09

Healthcare • Pharmaceuticals • Biotechnology

Labcorp is a global leader in laboratory services, diagnostics, and drug development. The company provides testing, data and scientific insights to doctors, hospitals, pharmaceutical companies, researchers and patients, reaching more than 160 million patients annually. Labcorp operates a large global laboratory footprint with roughly 71,000 employees across 100+ countries and invests in advanced technologies (including AI and digital solutions) to accelerate drug development, support precision medicines (such as cell and gene therapies and oncology diagnostics), and inform clinical decision-making.

📋 Description

• Onboard, maintain, and cultivate relationships with key accounts and practices • Provide support to assigned accounts, including running reports, ordering kits, monitoring TAT, resolving lab issues, handling specialty pricing requests, and updating Salesforce, EMR, and portal requests • Execute internal sales operations to establish new practices, including shipping kits, coordinating portal setup with IT, managing portal users and invitations, and developing intervention/remediation plans • Analyze selected low-volume clients and potential new clients through cold calling to identify growth opportunities and generate leads for Directors of Strategic Accounts • Collaborate with Labcorp Division sales teams, Regional Directors, operations, marketing, and customer master groups to satisfy customer needs and support new opportunities • Upsell current clients and train them on new product lines • Research, contact, and secure 5 quality appointments per month in target accounts for Directors of Strategic Accounts • Provide sales-related support, reporting, procedures, and onboarding assistance to Directors of Strategic Accounts • Maintain and grow selected strategic accounts through engagement with clients

🎯 Requirements

• High school diploma or equivalent • 3 or more years of Customer Success, Account Management, or Sales Experience in Women’s Health, Genetics, or Diagnostics segment • Proven ability to manage multiple accounts simultaneously while maintaining attention to detail • Highly adaptable, comfortable with ambiguity, and easily acclimating to a rapidly changing environment • Women's healthcare experience and relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems • Previous laboratory or diagnostics sales experience • Excellent communication skills, both written and verbal • Salesforce experience • Ability to work 8 am – 5 pm EST • Occasional travel of less than 5% annually may be necessary

🏖️ Benefits

• Commission • Bonus and/or commissions under the applicable variable compensation plan • Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan