Healthcare Customer Service Representative

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $15 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Carenet Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

🏥 Healthcare

📡 Telecommunications

⚕️ Healthcare Insurance

Healthcare • Telecommunications • Healthcare Insurance

Carenet Health is a leader in the transformation of healthcare consumer engagement, specializing in closing gaps in care, telehealth, and advocacy. With over 25 years of experience, the company utilizes advanced technology and insights to provide tailored solutions to healthcare providers and payers, helping them meet consumer needs effectively. Their services encompass personalized health advocacy, care management, and consumer engagement, ultimately aiming to improve healthcare outcomes and patient experiences.

📋 Description

• Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations • Build rapport and present the value of healthcare programs while addressing hesitations and driving engagement • Explain healthcare programs, manage resistance, address concerns, and highlight benefits to convert opportunities into successful outcomes • Help members set healthcare goals and guide them toward achieving them • Identify, research, and resolve potential issues while delivering exceptional customer service • Address member concerns with empathy and sensitivity • Resolve customer concerns, anticipate future needs, and deliver proactive support • Achieve productivity targets while maintaining motivation and commitment to successful interactions • Reset appointments and schedules as needed to meet customer needs and expectations

🎯 Requirements

• High School Diploma or GED (required and verified during background check) • Strong computer skills — data entry, screen navigation, and solid keyboarding speed • Experience using Microsoft Outlook and Word • Excellent customer service skills and a friendly, compassionate tone • Ability to stick to schedules and daily tasks • Great oral and written communication skills • Genuine empathy and care for others • Must have two monitors (minimum 22 inches each) with both HDMI and DisplayPort connections ready prior to your start date • Completion of assessments may be required before moving forward in the hiring process • Assessments must be completed independently • Applicants must apply directly through the official career portal; external staffing agencies or recruiters are not accepted

🏖️ Benefits

• Health, dental, and vision insurance • 401(k) plan with company match • Paid time off (PTO) and paid holidays • Flexible spending accounts (FSAs) • Employee wellness programs • Career development and growth opportunities