Customer Service Representative

Job not on LinkedIn

🔥 1 minute ago

🌲 North Carolina, Ohio, +3 more states – Remote

🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote

💵 $11 - $12 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ACC Premiere

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🍽️ Food & Beverage

🏥 Healthcare

📦 Logistics

Food & Beverage • Healthcare • Logistics

ACC Premiere is a contact center and customer experience outsourcing firm that provides high-touch customer support, technical troubleshooting, crisis management, and sales support for consumer brands. The company implements and customizes CRM systems, leverages AI-powered contact center solutions, cloud telephony, analytics, and process re-engineering to deliver actionable insights and improve lifetime customer value. ACC Premiere partners with enterprise CPG, food & beverage, healthcare/pharma, retail and DTC brands to manage consumer affairs, recalls, and volume surges while optimizing performance and compliance.

📋 Description

• Handle customer inquiries and complaints • Document and update customer records based on interactions • Maintain a knowledge base of evolving products and services • Increase customer retention through creative problem-solving • Handle numerous customer inquiries promptly, accurately, and efficiently • Complete product training on client products, ingredients, applications, and adverse effects • Complete systems training on CRM and ACD tools • Complete remote training via Zoom • Work scheduled phone shifts with no personal disruptions

🎯 Requirements

• Minimum of 2 years customer service experience in a call center environment • Experience supporting brand products and services • Minimum HS diploma • Experience with diagnosing and troubleshooting • Experience supporting consumer products and/or services • Experience with technical support/technical background • Excellent written and verbal communication skills • Strong attention to detail • Strong multitasking abilities • Strong empathy and active listening skills • Dedicated home office workspace, preferably a separate room with its own door • Adequate space to set up the workstation • Ability to hardwire internet by connecting directly to the router • Three power connections for the monitors and PC tower • Ability to maintain the workspace in a safe condition • No personal disruptions or background noise during scheduled hours • Must be available on the phone throughout the entirety of the shift • Minimum HS diploma is required; college is preferred

🏖️ Benefits

• Equipment provided • Paid training • Product training • Systems training • Remote training via Zoom • Promotion opportunities from within • Employee-centric work environment