Renewals Representative

🔥 19 hours ago

🇺🇸 United States – Remote

💵 $51.6k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LastPass

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

Cybersecurity • SaaS • B2B

LastPass is a leading password management and cybersecurity company that offers solutions for both individuals and businesses. With a strong focus on security and privacy, LastPass provides a secure vault for storing and managing passwords, ensuring that sensitive information remains protected. It offers multi-device access and a variety of features such as password sharing, dark web monitoring, and multifactor authentication to enhance user security. LastPass serves various user groups with its Personal, Families, Teams, and Business plans, catering to both personal and enterprise-level security needs. Additionally, its zero-knowledge encryption model ensures that only users have access to their password details. LastPass's commitment to providing a safe and user-friendly password management experience makes it a preferred choice for millions worldwide.

📋 Description

• Own, drive, and lead the end-to-end renewals process in partnership with the Customer Success team. • Preserve and enhance customer contracts and relationships. • Engage with key customer decision-makers to identify requirements, uncover roadblocks, and ensure on-time renewal commitments. • Negotiate and execute renewal contracts in partnership with Legal. • Maintain and report an accurate rolling 90-day forecast of renewals within the assigned territory. • Identify and develop upsell and cross-sell opportunities upon contract renewal. • Execute renewal engagement playbooks to maximize revenue retention and proactively manage churn risk. • Partner with Customer Success and Support to monitor account health signals and build proactive strategies for at-risk accounts. • Collaborate with Sales, Legal, and Leadership on renewal strategy, escalations, and complex deal navigation. • Work with Customer Success Managers, Account Executives, Revenue Operations, Customer Support, Legal, and customer stakeholders including procurement leads, IT decision-makers, and economic buyers.

🎯 Requirements

• Demonstrated track record of consistently owning, driving, and closing a renewals or account management process from start to finish. • Strong negotiation and objection-handling skills with the ability to navigate multi-stakeholder, complex renewal conversations. • Excellent written and verbal communication skills with the ability to build trust and rapport with customers and internal partners. • Proven ability to manage a high-volume book of business while maintaining forecast accuracy and pipeline discipline. • Self-motivated with a results-driven mindset, a strong desire to exceed quota, and the ability to thrive in a fast-paced, remote-first environment. • Ability to identify expansion opportunities including upsell, cross-sell, and multi-year agreements within the renewal cycle. • Strong relationship-building skills and a genuine commitment to customer success and long-term retention. • Experience with Salesforce or other CRM platforms for pipeline management and reporting is great, but not required. • Familiarity with SaaS subscription models and recurring revenue metrics such as GRR, NRR, and churn is great, but not required. • Prior leadership or mentorship experience within a sales or renewals organisation is great, but not required. • Candidates must be based in the United States.

🏖️ Benefits

• Commission • Remote-first culture • Competitive compensation • Flexible Paid Time Off policies • Quarterly Self-Care Days (4 extra paid days off annually) • Volunteer Days • Parental leave • Comprehensive health coverage, including dependents • Home office setup support • LastPass Families free account for up to 5 members • Continuous learning and development opportunities • Annual learning stipend • Peer-to-peer recognition through Motivosity • Employee Assistance Program for well-being support • Remote work stipend • Short-Term or Remote-Centric Work Arrangements for added flexibility