Technical Service Supervisor

🕒 September 24

🏈 Alabama, Arizona, +35 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $95k - $105k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LATICRETE International

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

🏗️ Construction

🏭 Manufacturing

Construction • Manufacturing

LATICRETE International is a global company specializing in the production of high-performance building solutions, specifically catered to tile and stone installation systems, substrate preparation, and a wide range of waterproofing and construction solutions. The company provides various products including adhesives, mortars, grouts, caulks, sealants, air barrier systems, and resinous coatings, as well as innovative solutions like radiant floor heating systems. LATICRETE serves multiple sectors including commercial, residential, and infrastructure projects. It also offers technical support and training to contractors and installers through its continuing education programs and comprehensive online tools. With a commitment to sustainability and quality, LATICRETE continues to develop innovative products, ensuring they meet the needs of their diverse clientele.

📋 Description

• Supervise and schedule daily operations of technical service representatives • Manage technical service representatives, including attendance, scheduling, staff meetings, and performance evaluations • Analyze technical activities and report trends and needs • Create new/revised technical data sheets and technical advisories/documents • Provide technical service to architects, contractors, and distributors regarding materials selection and installation procedures • Review and prepare technical documents, architectural details, and specifications • Supervise investigation and settlement of customer service and product complaints • Coordinate incoming technical service and training requests with sales and field technical representatives • Follow up on requests from field representatives and distributors for telephone contact with contractors and architects • Coordinate and participate in job site assistance • Represent the technical department in management meetings and ISO quality system/management reviews • Review and approve technical literature and data sheets • Coordinate technical service NAPs • Conduct technical service department audits at satellite facilities as required • Write technical service articles and tips for newsletters and industry publications • Perform other directly related duties and assume delegated accountabilities

🎯 Requirements

• Minimum 7 years experience in construction industry • Minimum of 3 years in technical support of a building material or product • Supervisory and management skills • Excellent interpersonal, written and verbal communication skills • Knowledge of architecture and construction methods • Detailed knowledge of LATICRETE product line, applications, construction practice and materials • Fluency in 2nd language preferred • Physical strength to lift and carry up to 50 pounds frequently • Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) and Outlook • Intermediate knowledge of and functional proficiency in ERP and CRM systems; Oracle EnterpriseOne and CRM OnDemand preferred • Team cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers • Associates Degree or equivalent work experience • Travel: 25%

🏖️ Benefits

• Medical • Dental • Vision • 401k • Tuition reimbursement • 13 paid holidays in addition to paid vacation and sick time • Flexible spending • Life Insurance, AD&D and Supplemental Insurance

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