Field Service Supervisor

🕒 September 18

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Mitsubishi Electric Power Products, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1985

🏭 Manufacturing

⚡ Energy

🚗 Transport

Manufacturing • Energy • Transport

Mitsubishi Electric Power Products, Inc. is engineering the infrastructure of the future with a focus on electric power, electronic technologies, and smart grid software. They provide a wide range of innovative products and services including high voltage power transmission, medium voltage power distribution, circuit breakers, transformers, and renewable energy solutions. MEPPI is dedicated to supporting sustainable energy initiatives, serving markets such as rail transportation and large-scale video displays with advanced technological solutions.

📋 Description

• Supervise field service technicians according to Company policies and procedures to safely and effectively achieve Company and Division objectives • Communicate job expectations, monitor and appraise job performance, review compensation actions, and provide coaching and training • Approve and coordinate scheduled activities for field service technicians, including on-call scheduling • Lead planning and execution of assigned division-level strategic initiatives • Provide direction for Field Service delivery and manage customer experience for assigned Key Account customers • Manage supplier relationships and service performance of authorized service providers in the region • Resolve service incidents or issues with Company personnel • Serve as field service representative for the assigned area, including reviewing scopes of work, participating in project calls and meetings, and meeting with customers and external partners • Collaborate in developing field service processes and procedures • Review field service reports and prepare activity reports and analysis • Assist with site needs and requirements for scheduled work • Ensure achievement of target metrics regarding field service performance • Maintain inventoried items and fixed assets in the assigned service area • Support and assist the Field Service Manager as needed • Further the goals and positive, professional image of the Division through effective dealings with customers and internal departments and divisions

🎯 Requirements

• Associate’s Degree in Electrical Engineering Technology or equivalent field with a minimum 5 years of field service technician experience and a minimum 2 years in a supervisory/managerial capacity, or equivalent education and experience • Ability to read and understand technical drawings and bills of material • Advanced analytical and problem-solving skills • Advanced interpersonal, communication and presentation skills required to communicate with customers, employees, and suppliers • Advanced computer skills, with emphasis on MS Office products and MRP/ERP systems

🏖️ Benefits

• MEPPI pays up to 90% of the cost for medical, dental, and vision plans • 401(k) match of up to 4% • Earn vacation after just 90 days • 12 paid holidays annually • Professional development programs • Educational assistance • On-site fitness center (Warrendale, PA) • Wellness program • Profit sharing • Employee discounts

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